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  1. #1
    Date d'inscription
    décembre 2016
    Messages
    68

    Ticket Update - where?

    I reported a gold-seller today with the "report harassment" option. Minutes later I got a "Ticket Update" notification, but when I clicked it nothing happened. I don't know where to look for the updated information, can't find it anywhere. Where do I go to see the update since the notification didn't do anything? Is further action needed from me?

  2. #2
    Date d'inscription
    mars 2007
    Localisation
    3 Harrow Rd., Bamborings, Shire
    Messages
    1 187
    It is annoying that the alert doesn't take you to it....

    In the main (esc) menu go to Help. Then there's a link to ticket tracking.

    The update won't be very informative, it'll probably just show the ticket has been closed, which in the case of gold spammers you can take to mean they've been banned/otherwise dealt with.
    Landroval - The Council of the Secret Fire Friendly, Casual, Mature, and always seeking more!
    .
    Musings on LOTRO and other games: www.killtenrats.com

  3. #3
    Date d'inscription
    octobre 2012
    Localisation
    Lancashire, UK
    Messages
    1 653
    Citation Envoyé par Halphast Voir le message
    I reported a gold-seller today with the "report harassment" option. Minutes later I got a "Ticket Update" notification, but when I clicked it nothing happened. I don't know where to look for the updated information, can't find it anywhere. Where do I go to see the update since the notification didn't do anything? Is further action needed from me?
    You don't need to do anything else. You may, if you open the Help window again find a response under track tickets if you click on the ticket in the list. It will just be a fairly standard "Thank you" response.

  4. #4
    Date d'inscription
    décembre 2016
    Messages
    68
    Citation Envoyé par Moondog548 Voir le message
    It is annoying that the alert doesn't take you to it....

    In the main (esc) menu go to Help. Then there's a link to ticket tracking.

    The update won't be very informative, it'll probably just show the ticket has been closed, which in the case of gold spammers you can take to mean they've been banned/otherwise dealt with.
    Oh, nice! Thank you- I found it with this help. Glad to see I was doing the right thing.

 

 

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