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    Help for New Players

    To help players find the answers they are looking for as quickly as possible, this post is divided into three sections. The section headings, and the types of questions they attempt to answer, are as follows:

    • Account/Subscription FAQ: Includes information on forum accounts, account management, subscription types, upgrading and payment options.
    • Download/Installation FAQ: Includes information on downloading, installing and launching the game client.
    • Gameplay FAQ: Includes information on server selection, class selection and finding help in and out of game.



    Account/Subscription FAQ


    STOP!! Attention! European Customers: The game client distributed and sold by Codemasters for the European market does not work for play on Turbine's North American servers. If you downloaded off-site (fileplanet, FILEshack, etc.) then you have the European game client. If you wish to play on the US servers, download and install the client from Turbine, HERE. If you wish to play on the European servers, you must download and install the Codemasters version, and create a Codemasters account. Visit the Codemasters site, HERE.

    What is the difference between a Free Trial and a Referral?

    • Seven Day Free Trial: This subscription is available to anyone and allows a guest to play for seven (7) days without purchasing the game or paying subscription fees. This type of subscription is restricted, and trial guests may not post outside of the Free Trial forums or send private messages on the forums. Trial guests may not send tells**, use the mail system, trade with other players, or use the Auction House in-game.

      Upgrading this type of subscription allows players to continue playing all trial characters and is subject to normal subscription fees once upgraded.

      **NOTE: If another player adds a Trial Guest to their Friends List in-game, the Trial Guest will be able to send tells to that player.
    • Normal Referral: This subscription is available through an email invitation issued by a player with a full retail subscription and normal pricing options via their Account Management page and allows a guest to play for ten (10) days without purchasing the game or paying subscription fees. This type of subscription is unrestricted, and Referral Guests may use all forum and in-game systems.

      Upgrading this type of subscription allows players to continue playing all trial characters and is subject to normal subscription fees once upgraded.
    • Founder's Referral: This subscription is available through an email invitation issued by a player with a full retail subscription and founder's pricing options via their Account Management page and allows a guest to play for ten (10) days without purchasing the game or paying subscription fees. This type of subscription is unrestricted, and Founder's Referral Guests may use all forum and in-game systems.

      Upgrading this type of subscription allows players to continue playing all trial characters and is subject to founder's subscription fees once upgraded.


    Can I upgrade my Free Trial subscription to a Normal or Founder's Referral subscription?

    No. Referrals, of either type, are good for new subscriptions only. You may add a referral subscription to your existing account**, but it may not be used to upgrade any existing subscription.

    **NOTE: Referrals are linked to email addresses, and only one referral may be sent to a single email address. To read the Referral Program rules, Click HERE

    What is the difference between Normal Pricing and Founder's Pricing?

    • Normal Pricing: Subscription fees under normal pricing are $14.99/mo or $299 for a Lifetime Membership. Purchasing game time in 3, 6, or 12 month blocks will cost less per month. Gamecards may be used under the normal pricing plan.**

      **NOTE: For more information regarding payment options under normal pricing, Click HERE
    • Founder's Pricing: Subscription fees under founder's pricing are $9.99/mo or $199 for a Lifetime Membership. Purchasing game time in 3, 6, or 12 month blocks will cost less per month. Gamecards may NOT be used under the founder's pricing plan.**

      **NOTE: Using a gamecard or cancelling your subscription for any reason will void founder's pricing options.


    How do I get a Founder's Referral?

    If you have a friend who has founder's pricing, and has not yet sent out ten referrals, you can request that they send a referral. You will need to provide them with a valid email address.

    If you do not know someone with founder's pricing who can send you a referral, you may request a referral by posting your email address in the Founder's Referral Thread, stickied in this forum.

    If I upgrade my founder's referral to a full subscription, can I give founder's pricing to others?

    Yes, if you have founder's pricing, your first ten referrals can also get founder's pricing when they convert to full subscriptions.

    If I have founder's pricing, am I considered a Founder?

    No, only those who preordered, and have maintained an active subscription since launch, are considered Founders. Founders may get other benefits that are not available to those who obtained the pricing through referral.

    If I started characters on a Free Trial and switched to a Referral subscription, can I keep playing my characters?

    No, you will have to create new characters on the referral subscription. If you are switching from a Free Trial to a Referral subscription, and wish to use the same character names, be sure to delete those characters from the Free Trial before it expires, or those names will be unavailable to you.

    Do I have to buy the game in order to upgrade my trial/referral to a full subscription?

    Yes. You must have a retail product key in order to upgrade a trial/referral subscription. You can buy a digital download (they will email the product key) or Special Edition from the Turbine Store. You may also purchase the boxed version from other online outlets (Amazon, Gamestop, EBGames, etc.) or from your local PC Game retailer.**

    **NOTE: The didital download is available only to North America, Australia and New Zealand. Games sold at retail outlets in Europe, or online outlets for the European market, cannot be used to play on Turbine servers. European customers who wish to play on North American (Turbine) servers may be able to purchase the Turbine version online to be shipped to them, or may purchase a product key (delivered via email) online at Online CD Key.

    How do I upgrade my trial/referral subscription with my retail product key?

    Log into your account at http://myaccount.turbine.com. Enter your retail product key in the Activation box at the top of your account page and click "Submit" You will be prompted for payment information, and asked if you wish to upgrade your existing subscription. If you have more than one upgradeable subscription on the account, you will be asked to choose the one you wish to upgrade.

    I'm supposed to get 30 free days when I buy the game. Why do I have to enter payment information?

    Payment details are required at the time you activate your retail product key, but you will not be billed until the free thirty days, plus any remaining time on your trial/referral, have elapsed. The day your account will be charged will be reflected under the "Next Billing Cycle" portion of your account page.

    Can I transfer my characters from one account/subscription to another?

    No, this service is not available.

    Can I transfer my characters from one server to another?

    Yes. If you have an active paid subscription you may request a World Character Transfer.**

    **NOTE: This is a Premium Service and fees apply.

    Can I rename my characters or Kinship?

    Yes. If you have an active paid subscription you may request a Character Rename or a Kinship Rename.**

    **NOTE: These are a Premium Services and fees apply.


    How do I change/merge my Forum ID?

    Players cannot change their Forum IDs. If you wish to change your ID, or use an ID associated with your previous forum account, you may request such a change/merge by using the "Contact Us" link at the bottom of the forum page. Be sure to include your current forum ID the ID you wish to change to/merge with, and the email address/es associated with the account/s.

    Download/Installation FAQ



    Gameplay FAQ



    Hope it helped, and welcome to Middle-earth.

    ~ Cherubina
    Last edited by SDM; Mar 27 2009 at 03:19 PM. Reason: Updating/restructuring
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