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  1. #1

    Help for New Players

    To help players find the answers they are looking for as quickly as possible, this post is divided into three sections. The section headings, and the types of questions they attempt to answer, are as follows:

    • Account/Subscription FAQ: Includes information on forum accounts, account management, subscription types, upgrading and payment options.
    • Download/Installation FAQ: Includes information on downloading, installing and launching the game client.
    • Gameplay FAQ: Includes information on server selection, class selection and finding help in and out of game.



    Account/Subscription FAQ


    STOP!! Attention! European Customers: The game client distributed and sold by Codemasters for the European market does not work for play on Turbine's North American servers. If you downloaded off-site (fileplanet, FILEshack, etc.) then you have the European game client. If you wish to play on the US servers, download and install the client from Turbine, HERE. If you wish to play on the European servers, you must download and install the Codemasters version, and create a Codemasters account. Visit the Codemasters site, HERE.

    What is the difference between a Free Trial and a Referral?

    • Seven Day Free Trial: This subscription is available to anyone and allows a guest to play for seven (7) days without purchasing the game or paying subscription fees. This type of subscription is restricted, and trial guests may not post outside of the Free Trial forums or send private messages on the forums. Trial guests may not send tells**, use the mail system, trade with other players, or use the Auction House in-game.

      Upgrading this type of subscription allows players to continue playing all trial characters and is subject to normal subscription fees once upgraded.

      **NOTE: If another player adds a Trial Guest to their Friends List in-game, the Trial Guest will be able to send tells to that player.
    • Normal Referral: This subscription is available through an email invitation issued by a player with a full retail subscription and normal pricing options via their Account Management page and allows a guest to play for ten (10) days without purchasing the game or paying subscription fees. This type of subscription is unrestricted, and Referral Guests may use all forum and in-game systems.

      Upgrading this type of subscription allows players to continue playing all trial characters and is subject to normal subscription fees once upgraded.
    • Founder's Referral: This subscription is available through an email invitation issued by a player with a full retail subscription and founder's pricing options via their Account Management page and allows a guest to play for ten (10) days without purchasing the game or paying subscription fees. This type of subscription is unrestricted, and Founder's Referral Guests may use all forum and in-game systems.

      Upgrading this type of subscription allows players to continue playing all trial characters and is subject to founder's subscription fees once upgraded.


    Can I upgrade my Free Trial subscription to a Normal or Founder's Referral subscription?

    No. Referrals, of either type, are good for new subscriptions only. You may add a referral subscription to your existing account**, but it may not be used to upgrade any existing subscription.

    **NOTE: Referrals are linked to email addresses, and only one referral may be sent to a single email address. To read the Referral Program rules, Click HERE

    What is the difference between Normal Pricing and Founder's Pricing?

    • Normal Pricing: Subscription fees under normal pricing are $14.99/mo or $299 for a Lifetime Membership. Purchasing game time in 3, 6, or 12 month blocks will cost less per month. Gamecards may be used under the normal pricing plan.**

      **NOTE: For more information regarding payment options under normal pricing, Click HERE
    • Founder's Pricing: Subscription fees under founder's pricing are $9.99/mo or $199 for a Lifetime Membership. Purchasing game time in 3, 6, or 12 month blocks will cost less per month. Gamecards may NOT be used under the founder's pricing plan.**

      **NOTE: Using a gamecard or cancelling your subscription for any reason will void founder's pricing options.


    How do I get a Founder's Referral?

    If you have a friend who has founder's pricing, and has not yet sent out ten referrals, you can request that they send a referral. You will need to provide them with a valid email address.

    If you do not know someone with founder's pricing who can send you a referral, you may request a referral by posting your email address in the Founder's Referral Thread, stickied in this forum.

    If I upgrade my founder's referral to a full subscription, can I give founder's pricing to others?

    Yes, if you have founder's pricing, your first ten referrals can also get founder's pricing when they convert to full subscriptions.

    If I have founder's pricing, am I considered a Founder?

    No, only those who preordered, and have maintained an active subscription since launch, are considered Founders. Founders may get other benefits that are not available to those who obtained the pricing through referral.

    If I started characters on a Free Trial and switched to a Referral subscription, can I keep playing my characters?

    No, you will have to create new characters on the referral subscription. If you are switching from a Free Trial to a Referral subscription, and wish to use the same character names, be sure to delete those characters from the Free Trial before it expires, or those names will be unavailable to you.

    Do I have to buy the game in order to upgrade my trial/referral to a full subscription?

    Yes. You must have a retail product key in order to upgrade a trial/referral subscription. You can buy a digital download (they will email the product key) or Special Edition from the Turbine Store. You may also purchase the boxed version from other online outlets (Amazon, Gamestop, EBGames, etc.) or from your local PC Game retailer.**

    **NOTE: The didital download is available only to North America, Australia and New Zealand. Games sold at retail outlets in Europe, or online outlets for the European market, cannot be used to play on Turbine servers. European customers who wish to play on North American (Turbine) servers may be able to purchase the Turbine version online to be shipped to them, or may purchase a product key (delivered via email) online at Online CD Key.

    How do I upgrade my trial/referral subscription with my retail product key?

    Log into your account at http://myaccount.turbine.com. Enter your retail product key in the Activation box at the top of your account page and click "Submit" You will be prompted for payment information, and asked if you wish to upgrade your existing subscription. If you have more than one upgradeable subscription on the account, you will be asked to choose the one you wish to upgrade.

    I'm supposed to get 30 free days when I buy the game. Why do I have to enter payment information?

    Payment details are required at the time you activate your retail product key, but you will not be billed until the free thirty days, plus any remaining time on your trial/referral, have elapsed. The day your account will be charged will be reflected under the "Next Billing Cycle" portion of your account page.

    Can I transfer my characters from one account/subscription to another?

    No, this service is not available.

    Can I transfer my characters from one server to another?

    Yes. If you have an active paid subscription you may request a World Character Transfer.**

    **NOTE: This is a Premium Service and fees apply.

    Can I rename my characters or Kinship?

    Yes. If you have an active paid subscription you may request a Character Rename or a Kinship Rename.**

    **NOTE: These are a Premium Services and fees apply.


    How do I change/merge my Forum ID?

    Players cannot change their Forum IDs. If you wish to change your ID, or use an ID associated with your previous forum account, you may request such a change/merge by using the "Contact Us" link at the bottom of the forum page. Be sure to include your current forum ID the ID you wish to change to/merge with, and the email address/es associated with the account/s.

    Download/Installation FAQ



    Gameplay FAQ



    Hope it helped, and welcome to Middle-earth.

    ~ Cherubina
    Last edited by SDM; Mar 27 2009 at 04:19 PM. Reason: Updating/restructuring
    [CENTER][B][I][COLOR=cyan]Save a Dwarf! Toss a Hobbit![/COLOR][/I][/B][/CENTER]
    [CENTER][B][I][SIZE=1]Elendilmir, the [URL="http://lorebook.lotro.com/index.php/Item:Jeweled_Bell"][COLOR="DarkOrange"][Jeweled Bell][/COLOR][/URL] of LotRO Servers ~ [URL="http://forums.lotro.com/showpost.php?p=2049382&postcount=5"]Patience[/URL][/SIZE][/I][/B][/CENTER]
    [CENTER][B][I][SIZE=1]“We don't stop playing because we grow old; we grow old because we stop playing.” ~ George Bernard Shaw[/SIZE][/I][/B][/CENTER]

    [CENTER][charsig=http://lotrosigs.level3.turbine.com/04208000000001367/01002/signature.png]Cherubina[/charsig][/CENTER]

  2. #2
    Join Date
    Feb 2007
    Location
    Birmingham, AL
    Posts
    2,340

    Re: Help for New Players

    Cherubina,

    Nice work as usual! I was looking for the servers descriptions the other day to post here, on these Trial Forums, but "Search" failed me. Anyway, if you know where the server "unofficial" descriptions thread can be found, it might be helpful to post them here for the new players.

    EDIT: Also, I thought I would include this little tidbit of information:

    Question: What are the three most populated servers?

    Answer: Brandywine, Landroval and Elendilmir respectively...according to the community, there is no hard data on this from Turbine.

    Question: What are the least populated servers?

    Answer: Windfola, Nimrodel and Vilya.
    Last edited by Anubias; Sep 02 2007 at 11:34 AM.
    [center][color=gold][size=4][font=vivaldi]Anubias/Amonare/Alystar[/color]
    [color=Green]Dunedain[/center][/color][/font][/size][center][charsig=http://lotrosigs.level3.turbine.com/0520a00000010a71a/01000/signature.png]Anubias[/charsig][/center]

  3. #3

    Re: Help for New Players

    Quote Originally Posted by Anubias View Post
    Cherubina,

    Nice work as usual! I was looking for the servers descriptions the other day to post here, on these Trial Forums, but "Search" failed me. Anyway, if you know where the server "unofficial" descriptions thread can be found, it might be helpful to post them here for the new players.
    ROFL I was updating the OP to include the "unofficial" server info when you posted. Great minds......and all that
    [CENTER][B][I][COLOR=cyan]Save a Dwarf! Toss a Hobbit![/COLOR][/I][/B][/CENTER]
    [CENTER][B][I][SIZE=1]Elendilmir, the [URL="http://lorebook.lotro.com/index.php/Item:Jeweled_Bell"][COLOR="DarkOrange"][Jeweled Bell][/COLOR][/URL] of LotRO Servers ~ [URL="http://forums.lotro.com/showpost.php?p=2049382&postcount=5"]Patience[/URL][/SIZE][/I][/B][/CENTER]
    [CENTER][B][I][SIZE=1]“We don't stop playing because we grow old; we grow old because we stop playing.” ~ George Bernard Shaw[/SIZE][/I][/B][/CENTER]

    [CENTER][charsig=http://lotrosigs.level3.turbine.com/04208000000001367/01002/signature.png]Cherubina[/charsig][/CENTER]

  4. #4
    Join Date
    Jan 2007
    Location
    8 Long Street, Risemead Breeland
    Posts
    7,404

    Re: Help for New Players

    Why does all of her posts become stickies?

    Nice work as usual
    Gladden server....Legends of Eriador
    [COLOR=DarkOrchid]Melodie[/COLOR], [COLOR=Cyan]Elorah[/COLOR], [COLOR=Plum]Melora[/COLOR], [COLOR=Yellow]Kaliana[/COLOR], [COLOR=DarkOrchid]Vocala
    [/COLOR]Addicted Crafters Anonymous (not so anonymous now :eek:)

  5. #5

    Re: Help for New Players

    Quote Originally Posted by sariana57 View Post
    Why does all of her posts become stickies?
    Everytime a thread is stickied an angel gets her wings.


    *Now, if you believe that, I have a nice bit of land in the Midgewater Marshes for sale*










    [CENTER][B][I][COLOR=cyan]Save a Dwarf! Toss a Hobbit![/COLOR][/I][/B][/CENTER]
    [CENTER][B][I][SIZE=1]Elendilmir, the [URL="http://lorebook.lotro.com/index.php/Item:Jeweled_Bell"][COLOR="DarkOrange"][Jeweled Bell][/COLOR][/URL] of LotRO Servers ~ [URL="http://forums.lotro.com/showpost.php?p=2049382&postcount=5"]Patience[/URL][/SIZE][/I][/B][/CENTER]
    [CENTER][B][I][SIZE=1]“We don't stop playing because we grow old; we grow old because we stop playing.” ~ George Bernard Shaw[/SIZE][/I][/B][/CENTER]

    [CENTER][charsig=http://lotrosigs.level3.turbine.com/04208000000001367/01002/signature.png]Cherubina[/charsig][/CENTER]

  6. #6
    Join Date
    Feb 2007
    Location
    Birmingham, AL
    Posts
    2,340

    Re: Help for New Players

    Quote Originally Posted by sariana57 View Post
    Why does all of her posts become stickies?
    I think she works at Office Depot or OfficeMax....that would explain it.
    [center][color=gold][size=4][font=vivaldi]Anubias/Amonare/Alystar[/color]
    [color=Green]Dunedain[/center][/color][/font][/size][center][charsig=http://lotrosigs.level3.turbine.com/0520a00000010a71a/01000/signature.png]Anubias[/charsig][/center]

  7. #7
    Join Date
    Oct 2007
    Location
    NY
    Posts
    135

    Re: Help for New Players

    whats the busiest server?

  8. #8
    Join Date
    Jan 2007
    Location
    8 Long Street, Risemead Breeland
    Posts
    7,404

    Re: Help for New Players

    Quote Originally Posted by thekingofkings2009 View Post
    whats the busiest server?
    Quote Originally Posted by Anubias View Post

    Question: What are the three most populated servers?

    Answer: Brandywine, Landroval and Elendilmir respectively...according to the community, there is no hard data on this from Turbine.

    Question: What are the least populated servers?

    Answer: Windfola, Nimrodel and Vilya.
    a
    It was already in this forum Turbine has never released any numbers, but this is the consensus of the players.....

    Welcome to Middle Earth!
    Gladden server....Legends of Eriador
    [COLOR=DarkOrchid]Melodie[/COLOR], [COLOR=Cyan]Elorah[/COLOR], [COLOR=Plum]Melora[/COLOR], [COLOR=Yellow]Kaliana[/COLOR], [COLOR=DarkOrchid]Vocala
    [/COLOR]Addicted Crafters Anonymous (not so anonymous now :eek:)

  9. #9
    Join Date
    Nov 2007
    Posts
    5

    Question Re: Help for New Players

    Where do you get an online key code?




    "FOR THE SHIRE!!!"

  10. #10
    Join Date
    Aug 2007
    Location
    New Zealand
    Posts
    209

    Re: Help for New Players

    Since Day 1 - LOTRO LIFETIME MEMBER

  11. #11
    Join Date
    Jul 2006
    Posts
    443

    Re: Help for New Players

    Quote Originally Posted by bobbyboby2 View Post
    Where do you get an online key code?




    "FOR THE SHIRE!!!"
    We sell the digital version of the game direct at our online store. Since you already have the trial installed, you simply use the product key you get when purchasing to upgrade your account.

    Thanks for playing!

  12. #12
    Join Date
    Jan 2008
    Location
    do you NEED to know? no.
    Posts
    19

    Re: Help for New Players

    Quote Originally Posted by marketroid View Post
    We sell the digital version of the game direct at our online store. Since you already have the trial installed, you simply use the product key you get when purchasing to upgrade your account.

    Thanks for playing!
    Can you re-install a 14-day trial on multiple computers? Can you give me specific directions? I have a disc, but one of the product keys won't work.

  13. #13

    Re: Help for New Players

    This thread has recently been updated with additional information taken from a post I made, that is now stickied, in the Account Support Questions forum. Seemed appropriate to include the information here as well, since many trial players may not see that post.

    Happy Adventuring!

    ~ Cherubina

    P. S. I am working on reformatting and adding more information in the OP to make it easier to locate the answers you may be looking for. I beg your indulgence while construction is underway. Thanks!
    Last edited by Cherubina; Mar 16 2008 at 03:01 PM.
    [CENTER][B][I][COLOR=cyan]Save a Dwarf! Toss a Hobbit![/COLOR][/I][/B][/CENTER]
    [CENTER][B][I][SIZE=1]Elendilmir, the [URL="http://lorebook.lotro.com/index.php/Item:Jeweled_Bell"][COLOR="DarkOrange"][Jeweled Bell][/COLOR][/URL] of LotRO Servers ~ [URL="http://forums.lotro.com/showpost.php?p=2049382&postcount=5"]Patience[/URL][/SIZE][/I][/B][/CENTER]
    [CENTER][B][I][SIZE=1]“We don't stop playing because we grow old; we grow old because we stop playing.” ~ George Bernard Shaw[/SIZE][/I][/B][/CENTER]

    [CENTER][charsig=http://lotrosigs.level3.turbine.com/04208000000001367/01002/signature.png]Cherubina[/charsig][/CENTER]

  14. #14
    Join Date
    Mar 2007
    Location
    Ontario, Canada
    Posts
    419

    Red face Re: Help for New Players

    Welcome to all new players, whether you be F2P, or subscription. It's great to have you here.
    In place of a dark lord, you shall have Queen...... All shall love me and dispair


    .

  15. #15
    Join Date
    Feb 2011
    Posts
    1

    Re: Help for New Players

    A ban is only placed on an account once a significant amount of research and verification regarding a violation has taken place. As such, the decision regarding a ban (temporary or permanent) is final. However, should a player feel they have information regarding a ban that may prompt an appeal, that information should be included in the incident which contained the details of the account ban.

    This is not TRUE if your a returning vetran checking out the new features don't bother, the GM's now just ban your account without following procedures if you ignore one of their annoying friends. There is no email to call for an appeal cause there was no rightful cause and they would lose there GM ablities if the players could reach the Tech support to log a complaint but since no Email is sent your screwed and the GM and his annoyance friends walk away no foul.

    Well good luck Turbine enjoy your blown game with your GM's playing favorites.
    I post this in a better forum but I will not pay for bogus GM's.

  16. #16
    Join Date
    Jun 2011
    Posts
    2

    Angry Re: Help for New Players

    hi i dont know if this a the good part of the forum 2 start in i made a eu acount 6 months ago and logged in and i see acount transfer so i did after that i payd for vip acount when i logged in the turbine site i see free acount no vip and if i want 2 post on forum says i have 2 have a lotro acount weird thing is i can play the game and the money is gone from my bank acount whats wrong here is that normal for turbine ? hope anyone can help

  17. #17
    Join Date
    Jul 2011
    Posts
    1

    Re: Help for New Players

    I just signed up to try this out. When I try to create a character it won't let me click "next". Is there something wrong with my computer/program or am I just missing something? Thanks.

  18. #18
    Join Date
    Oct 2011
    Posts
    1

    Re: Help for New Players

    Hi, I just downloaded the game under a free play. But I have yet to see my character or be given the choices to make one. How do I create a character? Thank you

  19. #19
    Join Date
    Feb 2012
    Posts
    1

    Re: Help for New Players

    Many people i know are dissapointed to see Lotr offers players role only as warrior class and 1 archer.No free mage class or healer, so untill this thing is solved i guess we are gonna wait for Guild Wars 2 and skip this money engine grind thing called Lotro.Dissapointing

  20. #20
    Join Date
    Feb 2012
    Posts
    1

    Re: Help for New Players

    I didn't know where else to put this, so here. I have no idea what's going on, but LotRO won't let me acess my account; I can log in, then I go to the loading screen, but it tells me that "Client timed out of session". So if anyone can help, that'll be great!

  21. #21
    Join Date
    Apr 2012
    Posts
    3

    Re: Help for New Players

    Help please.

    I went to lotro.com and i choose language setting en_gb but it created a turbine game account not a codemasters one.

    am i playing in Europe or America?

  22. #22
    Join Date
    Jun 2012
    Posts
    3

    Re: Help for New Players

    actually i don't understand these lot of speeches......OK, i'll make it out.....in time....

  23. #23
    Join Date
    Dec 2007
    Posts
    5

    Re: Help for New Players

    Quote Originally Posted by Cherubina View Post
    Unofficial Server Designations

    All of Turbine's servers are under a single ruleset. There are no officially designated servers for PvP, Role Playing or specific time zones. All servers are located in Massachusetts, USA. Prior to launch however certain segments of the LOTRO Community got together to choose certain servers on which to meet with like-minded players. While you will find all types of players on all servers, below are listed the servers chosen as "unofficial" gathering places for certain types of players.

    PvMP/Player vs. Monster Player Server (LOTRO's version of PvP, also know as Monster Play) is Meneldor

    RP/Role Playing Server is Landroval

    Oceania/Australia New Zealand Time Zones Server is Elendilmir



    Hope this is helpful, and welcome to Middle-earth.
    I hope that Oceania refers to us here in Asia im from the Philippines and wonders if there are many people i can play with in that server during our time thanks

  24. #24
    Join Date
    Dec 2007
    Posts
    2

    Re: Help for New Players

    Quote Originally Posted by rodzon2006 View Post
    I hope that Oceania refers to us here in Asia im from the Philippines and wonders if there are many people i can play with in that server during our time thanks
    You wont go wrong with Elendilmir, lots of Singapore players are there also.

  25. #25
    Join Date
    Jun 2008
    Posts
    4

    Exclamation Re: Help for New Players

    hey this is darkcount3 i need your help again. When i double click the icon and after it gets all loaded up it said connection error. what do i do now?

 

 
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