In the last week, as our players are aware, we have experienced ongoing outages due to environmental and infrastructure challenges. The cause was outside the scope of code and bugs, and solving these issues required (and requires) substantial restructuring of our server infrastructure. We have completed the first wave of those changes, and will continue to work on and hone these improvements in the coming weeks to make the experience better for our players.

I wanted to personally apologize for these outages. As a gamer myself, I understand how frustrating it is. We are planning on giving our VIP players compensation for lost VIP time, and the teams have put together an in-game care package as an apology and to help players catch up on lost progress.

Robert Ciccolini