We have detected that cookies are not enabled on your browser. Please enable cookies to ensure the proper experience.
Results 1 to 4 of 4
  1. #1

    Purchased expansion - Not received

    Hi, I bought the Mordor Ultimate Fan Bundle on November 29th, I redeem my code in December 1st, it figures in the history tab of the in-game lotro Store as redeemed, but surprise, I didn't receive anything, I used /reclaim, but I just received previous stuff

    I thought maybe I should wait a bit so I login after half day but nothing change, I tried to fill an in-game ticket but in-game tickets didn't work, I just got a black window so I have to fill it on a browser, after some attempts due to website cookies problems I received a email confirmation of my ticket.

    Its December 3rd, 2 days have pass and I'm still waiting to get the expansion I paid for.

    Is there anything else I could do?
    Last edited by Sacrax; Dec 05 2019 at 06:51 PM.

  2. #2
    Join Date
    Mar 2018
    Posts
    201
    Please DM Me the ticket number, I'll see what I can do.

  3. #3
    I finally received the expansion on december 4th morning

    ---

    For those who have problems with in-game help I received this from customer support


    "If your help window doesn’t work, please open it anyway, wait a few seconds, and then do a right-click on the black window. Select "Back" (if it's grayed out, right-click again) and the screen should turn white. Right click again, and click "Forward." You should then see the "New Ticket" button and the other options appear."


    Using 32-bit client instead of 64-bit client also work for me.


    Good luck to you all!

  4. #4
    Join Date
    Dec 2012
    Posts
    2,737
    Quote Originally Posted by Sacrax View Post
    I finally received the expansion on december 4th morning
    Great your problem is solved, enjoy the expansion, its a VERY good one, imho.

    Sergio :-)
    Moved from Riddermark to Landroval on 2/10/1015!

 

 

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload