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  1. #1
    Join Date
    Jun 2012
    Posts
    15

    Stuck on Validating Credentials

    Not 20 minutes ago I was logged into the game and came across a problem whereby I couldn't detach an item from an auction mail. I decided exiting the game was a good idea, hoping that when I logged back in again the problem would have hopefully resolved itself. However, I am not able to enter the game at all now. After I put the password in and choose the server the login screen is stuck on 'validating credentials'. I have no idea what could've caused it, and why it seems to be happening as, as you can see, I am perfectly able to login into the forums with no problem.

    Any advice or suggestions would be much appreciated!

  2. #2
    Join Date
    Sep 2010
    Location
    West Texas
    Posts
    54
    SSG is investigating, but it looks from afar as if the game servers have 'taken a break' at an unscheduled time.

  3. #3
    Yep, yep. You are not alone.

    Something (tm) is broken in the LOTRO authentication system, and this is a typical example failure mode for LOTRO. (While I do wish that the launcher itself would warn us that the login process "is currently unstable, and is being worked on", ... well, if wishes were fishes, we'd none of us starve. Or we'd be devoured by piranha hordes...)

    I do, though, have a detail to add:

    I have the launcher set to remain open after launch. Where usually it will remain in a "you have a game client running" state (or the launch a client on a server state), this morning (with this failure) it returns to the "enter account information" state.

    Yesterday, it failed to read part (all?) of the local config file, forcing me into full-screen, low-rez mode with questions about which DirectX version to run. (Oddly, it remembered which character I'd last run, which is in the same config file...)

  4. #4
    Join Date
    Sep 2016
    Posts
    2,770
    Thank you for your reports. We are looking into it.
    Community Manager, Lord of the Rings Online
    Follow LOTRO on: Twitter - Facebook - Pinterest - Twitch - YouTube
    Find Cordovan on: Twitter Instagram
    Support: help.standingstonegames.com
    coolcool

  5. #5
    Join Date
    Jun 2012
    Posts
    15
    Aha! I was wondering whether the current server transfer problems was maybe related to my issue, and I'm at least relieved to know it's not my PC that's the problem.

    Thanks to both of you for letting me know!

  6. #6
    Join Date
    Sep 2016
    Posts
    2,770
    Just an update that we are making progress, but the worlds are still down. We'll have more information as soon as we can.
    Community Manager, Lord of the Rings Online
    Follow LOTRO on: Twitter - Facebook - Pinterest - Twitch - YouTube
    Find Cordovan on: Twitter Instagram
    Support: help.standingstonegames.com
    coolcool

 

 

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