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  1. #1
    Join Date
    Jun 2011
    Location
    4, Fairwood Lane - Nan-E-Faer (Falathlorn Laurelin)
    Posts
    61

    An Update Error Occurred (Patch 23.1.3)

    Hello,
    this morning I started the launcher to play the game, knowing it should patch for the latest 23.1.3.
    Launcher patched previous releases with no problems.

    After some try, i used the "repair button" to re-download whole dat files, but the problem is still here.
    My installation is a very old one, since 2007, and, from codemaster to ssg, I never had any problems with the game (apart from some old game crash with previous gfx cards)

    Here is what happens:


    My rig specs:
    Windows 7
    Core I7
    16 GB RAM
    512 GB SSD Samsung 860 PRO
    Radeon RX 580 8 GB VRAM

    I don't know how to send tickets outside of the game.

    I hope someone can help me.

  2. #2
    I'm having a very similar issue, and it's always on parts of client_sound.dat. Last night I deleted the client_sound.dat file, tried to repair the installation, and ran the launcher again. This got me through the first piece of it I was having problems with, but now it's dying on the part client_sound.dat-39944 and I really don't want to try the same process again. Deleting client_sound.dat would mean having to start over with the various parts, and it took forever to get to the 39944 part where it's crapping out. Not really sure that I want to keep bothering to try and update...

  3. #3
    Join Date
    Jun 2011
    Location
    4, Fairwood Lane - Nan-E-Faer (Falathlorn Laurelin)
    Posts
    61
    After a whole day trying to go over this problem, following the suggestions from this (now stycky) old thread:

    https://www.lotro.com/forums/showthread.php?558443-Update-15-An-update-error-occurred-Unknown-error-0xffffffff80043012

    I also tried to do a clean installation, downloading lotrolive.exe from the official site and installing into a new folder, but nothing changed: after downloading everything, it stops at the same point.
    So much wasted time.

    And there is no way to open a ticket...

    Well, maybe it's time for me to cancel my yearly subscription, after so many years...

  4. #4
    Join Date
    Oct 2012
    Location
    Lancashire, UK
    Posts
    1,664
    For help requests out of game you need to go here - https://help.standingstonegames.com/...ntact-support- - and hit that Contact Support button.

  5. #5
    Join Date
    Jun 2011
    Location
    4, Fairwood Lane - Nan-E-Faer (Falathlorn Laurelin)
    Posts
    61
    Thank you very much for this info, I'll check it out.

  6. #6
    Join Date
    Jun 2011
    Location
    4, Fairwood Lane - Nan-E-Faer (Falathlorn Laurelin)
    Posts
    61
    After last update, with the announcement from ssg that launcher error should have been resolved, the game, after re-downloading whole game, patched with no errors.

    Just a side note: the new installation (that I removed after the successful patch) still got the error, while my original installation went thru the process with no problems.

    Thanks SSG.

 

 

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