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Results 1 to 14 of 14
  1. #1
    Join Date
    Feb 2007
    Posts
    13

    How long to wait for support? (5 business days so far)

    My wife was unable access her account. We submitted a ticked on Sunday and got the auto-response.

    Its been 3 business days and haven't heard anything.

    How long is she going to have to wait?
    Last edited by Svetgar; Nov 02 2018 at 09:18 PM.

  2. #2
    Does your wife like it if you grow a beard?

  3. #3
    Join Date
    Feb 2007
    Posts
    13
    Quote Originally Posted by Umpbear View Post
    Does your wife like it if you grow a beard?

    I'm not sure how to take that question....

  4. #4
    i have been waiting 4 days for them to respond to my vip being messed up

  5. #5
    It takes a while to grow a beard...

  6. #6
    Join Date
    Feb 2007
    Posts
    13
    Quote Originally Posted by Umpbear View Post
    It takes a while to grow a beard...
    Ah I see...

    Well, she does, I and already have one.

    Not too pleased to see this is par for the course though.

  7. #7
    Join Date
    Feb 2007
    Posts
    13
    Currently 5 business days with no response.

    I honestly cannot recall any time I have waited this long for support.

    How on earth is this acceptable?

  8. #8
    Join Date
    Jul 2016
    Location
    UK
    Posts
    2,680
    A week is pretty much the minimum wait these days; down from 2 weeks last year; however that is for the easiest of requests.

  9. #9
    Join Date
    Feb 2007
    Posts
    13
    8 days without a response, 6 business days.

    She has already missed out on the sale for the riding skill last week.

  10. #10
    Join Date
    Jul 2016
    Location
    UK
    Posts
    2,680
    Quote Originally Posted by Svetgar View Post
    8 days without a response, 6 business days.

    She has already missed out on the sale for the riding skill last week.
    Have you checked the ticket status??

    if you havent had an update by the start of the 11th working day, put another ticket in.

  11. #11
    Join Date
    Aug 2007
    Location
    Gulf Coast Alabama
    Posts
    2,866
    I am at a week for a support request, hoping that it's not too much longer.

    I can't get into the game at all, would hate to start losing houses/Kin houses and such because I can't get in to pay upkeep...
    Reconadan 90 Hunter/R7 ::: Reconamir 75 Captain/R4 ::: Reconien 75 Champion/R6
    Reconi 75 LoreMaster/R7 ::: Elavyan 75 Minstrel/R4 :::Reconorin 75 Guardian
    Westfold/Kindred::: Tinker/Armourer/Historian/Explorer/Woodsman

  12. #12
    Ticket opened october 30th, still no answer...really annoying...

  13. #13
    Join Date
    Jan 2008
    Location
    This side of the screen.
    Posts
    245
    Speak with your wallet instead...
    ·Ï¢årµ§·

  14. #14
    6 days still waiting

 

 

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