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  1. #1

    An update Error occured



    Can anyone help?

  2. #2
    I have the same problem and so it isn't just you

  3. #3
    Join Date
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    I have the same problem, the initial patch download seemed a bit slower than usual so I left it running overnight. Now I have this "error", tried restarting the Launcher but it had no effect, problem is still there. The "retry" counts down from 60 to 1 and then just starts over. I considered trying a "Repair" but that says it needs to delete 24.29 GB of data from my disk and download all new .dat files which would mean several hours of downloading so no playing LotRO today, which would mean yet another day of gameplay missed because of this patch!

    So, any solution that doesn't require deleting 25 GB of data? Anyone at SSG even care that something has gone wrong for some players?
    Playing LotRO since 16th April 2007!

  4. #4
    Join Date
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    Germany
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    Same Problem.. Repair did not work.. reinstall did not work.. Patches in the last months worked well.. but U23 don´t like me ..
    Palantorio Rochalor (bdl.bplaced.net)
    * Frag dich nicht, was deine Sippe für dich tun kann, frag dich was Du für die Sippe tun kannst.. *
    Anführer / Leader : Belegaer - Bewahrer des Lichts
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  5. #5
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    Quote Originally Posted by palantorio View Post
    Same Problem.. Repair did not work.. reinstall did not work.. Patches in the last months worked well.. but U23 don´t like me ..
    Guess I won't be trying either a Repair or reinstall then! This is the first time I've had such a problem with patches, so I can't help but wonder if it has anything to do with:
    Akamai Netsession Download Manager technology has been removed. The http download functionality has been upgraded to be multi-threaded and more robust.
    Which is under the "Miscellaneous" section of the Update 23 Release Notes.

    Anyway, I've now submitted a report directly to SSG Customer Support because they clearly don't bother with these forums!
    Playing LotRO since 16th April 2007!

  6. #6
    Join Date
    Feb 2007
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    Sarasota, FL, USA
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    Same here. I posted in the Windows Tech Support Forums also.

    https://www.lotro.com/forums/showthr...atFiles-Failed
    << Co-founder of The Firebrands of Caruja on Landroval >>
    Ceolford of Dale, Dorolin, Tordag, Garberend Bellheather, Colfinn Belegorn, Garmo Butterbuckles, Calensarn Nimlos, Langtiriel, Bergteir


  7. #7
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    Quote Originally Posted by GrizzlyUK View Post
    Guess I won't be trying either a Repair or reinstall then! This is the first time I've had such a problem with patches, so I can't help but wonder if it has anything to do with:

    Which is under the "Miscellaneous" section of the Update 23 Release Notes.
    Akamai was never used for regular patches/updates. It was just used for the initial install of the game client files and repair functionality.

    --H
    Installing LotRO -- One Guide to Rule Them All!
    Purchasing LotRO -- Guide to Building Your Own "Lifetime" Account.

  8. #8
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    Quote Originally Posted by Hurin View Post
    Akamai was never used for regular patches/updates. It was just used for the initial install of the game client files and repair functionality.

    --H
    OK, well thanks for that I guess. Doesn't actually do much of anything to actually help solve the problem.

    Anywho, 5+ hours later and still zero response to my Support Ticket and zero response from anyone at SSG here in this thread either! So another day of not being able to play LotRO due to something getting screwed up with the patch and SSG not bothering to look at what's happening in their own forums, let alone trying to fix the mess this is causing! Just why do these Customer Support & Technical Support Forums even exist if SSG never bother reading them to see what's going on?
    Playing LotRO since 16th April 2007!

  9. #9
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    Quote Originally Posted by GrizzlyUK View Post
    Doesn't actually do much of anything to actually help solve the problem.
    Nor did suggesting that the removal of Akamai was likely to blame. I'm not sure why you'd take issue only with the correction to that suggestion while still somehow considering the suggestion (erroneous as it was) worthwhile/helpful.

    If someone starts barking up the wrong tree, it's generally a good idea for that person to be told that it's the wrong tree so that emphasis can then be put on finding the right tree.
    Last edited by Hurin; Oct 10 2018 at 05:00 PM.
    Installing LotRO -- One Guide to Rule Them All!
    Purchasing LotRO -- Guide to Building Your Own "Lifetime" Account.

  10. #10
    I get the same error. Does anybody know of any solutions yet?

    Thank You in advance.

  11. #11
    Join Date
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    You could try the method posted here - https://www.lotro.com/forums/showthr...90#post7874790

  12. #12
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    Quote Originally Posted by Hurin View Post
    Nor did suggesting that the removal of Akamai was likely to blame. I'm not sure why you'd take issue only with the correction to that suggestion while still somehow considering the suggestion (erroneous as it was) worthwhile/helpful.

    If someone starts barking up the wrong tree, it's generally a good idea for that person to be told that it's the wrong tree so that emphasis can then be put on finding the right tree.
    OK, let me try to explain in simple terms so that you understand. People here have a problem with the patch having screwed something up and now we cannot play the game and SSG appear to be doing nothing to help anyone. Yes, I did wonder if the removal of Akamai might be connected somehow, hence why I wrote "I can't help but wonder if .." but it was more of a vague thought, a maybe, but nothing overly major. You posted to correct me on that, I thanked you for that piece of information and also noted that it did nothing to help resolve this particular issue. As far as I was concerned that was the end of that! I was NOT taking issue with anything you wrote, but apparently you've chosen to make some sort of issue out of it, so I will apologize if you were offended or upset in some way, but please don't go trying to make an issue out of something that is not an issue! Once again, thank you for explaining that Akamai is not connected to this problem.

    So, 11+ hours since I submitted a Support Request Ticket, still zero response to it and still zero response from anyone at SSG to this thread either!
    Last edited by GrizzlyUK; Oct 10 2018 at 09:47 PM.
    Playing LotRO since 16th April 2007!

  13. #13
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    Quote Originally Posted by GrizzlyUK View Post
    OK, let me try to explain in simple terms so that you understand. . .
    Nice.

    Please don't take your frustrations out on someone merely pointing out a fact about something you wondered aloud about in a public forum.

    Good luck finding a solution.

    --H
    Last edited by Hurin; Oct 10 2018 at 10:38 PM.
    Installing LotRO -- One Guide to Rule Them All!
    Purchasing LotRO -- Guide to Building Your Own "Lifetime" Account.

  14. #14
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    Quote Originally Posted by Hurin View Post
    Nice.

    Please don't take your frustrations out on someone merely pointing out a fact about something you wondered aloud about in a public forum.

    Good luck finding a solution.

    --H
    OK, I apologized for any offense but apparently that just wasn't enough, you're still trying to make an issue out of something that I clearly stated was not an issue for me. You obviously have nothing to add to this discussion that will help anyone resolve the problem so please just stop.
    --------------------------

    Still no response to my Support Request Ticket which is now 25+ hours waiting, SSG seems very quiet on this problem.
    Last edited by GrizzlyUK; Oct 11 2018 at 11:56 AM.
    Playing LotRO since 16th April 2007!

  15. #15
    Join Date
    Sep 2016
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    For those running into this issue, let me know if right clicking on the LotroLauncher.exe and running it as an Administrator helps.

    Another thing to try is to copy the files from the LOTRO game client installation path Backup folder into the main folder and overwriting what's there. Then try updating again.
    Community Manager, Lord of the Rings Online
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  16. #16
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    Quote Originally Posted by GrizzlyUK View Post
    OK, I apologized for any offense but apparently that just wasn't enough, you're still trying to make an issue out of something that I clearly stated was not an issue for me. You obviously have nothing to add to this discussion that will help anyone resolve the problem so please just stop.
    For the sake of the thread. . . you have PM.
    Installing LotRO -- One Guide to Rule Them All!
    Purchasing LotRO -- Guide to Building Your Own "Lifetime" Account.

  17. #17
    UPDATE: I chose to repair the game, downloaded it all over again and it worked. So that's one way to solve the problem I guess...

    But, I really suggest taking a look at this post: https://www.lotro.com/forums/showthr...90#post7874790 ,as Altair6 has already suggested (btw, nice name!)
    because if it works, you won't have to re-download the whole game and save quite some time.

    I hope this post helped you

  18. #18
    Join Date
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    Quote Originally Posted by Cordovan View Post
    For those running into this issue, let me know if right clicking on the LotroLauncher.exe and running it as an Administrator helps.

    Another thing to try is to copy the files from the LOTRO game client installation path Backup folder into the main folder and overwriting what's there. Then try updating again.
    Tried both of those and neither worked. Nor did deleting the client_highres.dat and client_highres_aux_1.datx files. Deleting the entire contents of the downloading folder to ensure a clean, fresh download of files did not work either. Selecting the Repair option in the LotRO Launcher did not work either! I submitted a Support Request for this over 30 hours ago and I still have not received a response!

    Any other possible solutions? Or should I just go ahead and completely uninstall the game?

    EDIT: Someone posted in the other thread about this error Can we get a response from SSG re: PatchClientDLL: CheckDatFiles Failed that "it may be possible that pausing during the original update may have somehow corrupted both my client_highres.dat and client_highres_aux_1.datx". Now, last night is when I tried deleting both client_highres.dat and client_highres_aux_1.datx, as well as running the lotrolauncher as Administrator to ensure that wasn't a problem. Once the launcher started downloading I left it running overnight while I got some sleep. When I got up today I found that Microsoft had decided last night was the ideal time to update Windows 10 and had subsequently restarted my system so it was just sitting at the Welcome screen waiting for me to log on. *sigh* Once Windows had finished loading there was another update from Microsoft so I had to let that complete and then restart again. After that I ensured everything else was fully updated to try and ensure there were no more interruptions and once again ran the lotrolauncher, once it loaded the download was sitting at 50% so I just let it resume but when it finished the same problem was back. So I guess I have to try deleting both client_highres.dat and client_highres_aux_1.datx once again and hope the launcher is allowed to complete the download without further interruptions from any other software.
    Last edited by GrizzlyUK; Oct 11 2018 at 08:22 PM.
    Playing LotRO since 16th April 2007!

 

 

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