We have detected that cookies are not enabled on your browser. Please enable cookies to ensure the proper experience.
Results 1 to 7 of 7
  1. #1
    Join Date
    Apr 2007
    Location
    Jacksonville, FL
    Posts
    70

    Some characters will not load, will load on another PC

    I have a few characters that will not load on my main desktop PC anymore. When the loading screen appears, the "pulsing One Ring" at the bottom of the screen freezes and the loading progress bar never progresses.

    I can load the characters just fine on my laptop so I don't believe it is a character/account issue.

    I have reinstalled the game, no resolution.

    I have removed the Lord of the Rings Online folder in My Documents so it would be recreated, no resolution.

    I removed all plugins, no resolution.

    Any suggestions?

    Thanks!

  2. #2
    Are the characters that fail to load higher-level characters that have completed more quests and deeds than the characters that continue to load correctly?

  3. #3
    Join Date
    Apr 2007
    Location
    Jacksonville, FL
    Posts
    70
    Unfortunately, no. Combination of max level down to level 23 characters.

  4. #4
    Join Date
    Apr 2007
    Location
    Jacksonville, FL
    Posts
    70
    Posting a follow-up in case anyone else has this problem in the future.

    Contacted a GM in-game and explained my issue. I gave them the name of one of the impacted characters and in roughly 30 mins I received a response to my ticket. It said "I have made some adjustments to your character, XXXX. You should be able to login now".

    Guess what? I was!

    Not sure what the adjustments were but I am able to access all of my characters now.

    Yay!

  5. #5
    Join Date
    Apr 2007
    Location
    Jacksonville, FL
    Posts
    70
    Well, it's back and it's worse.

    I can now only login on 2 of my 14 characters. A GM applied the same "fix" the other day but it didn't work this time. Submitted a ticket through the help desk but no response after several days.

    Really kinda frustrating to be locked out of so many characters without being able to get a timely fix, a response about what is happening, or any advice from SSG on what I can do (if anything) to prevent this from happening.

  6. #6
    Join Date
    Apr 2007
    Location
    Jacksonville, FL
    Posts
    70
    I wanted to provide another follow-up in case people have a similar issue.

    After several rounds of back and forth with Tech Support (so amazing!) we finally figured it out.

    Turns out there was an issue with the Alienware LFX software installed on my computer that would case the game to lock up anytime a character would try to load that had the Alienware LFX option checked under the UI settings. Guess that explains why some would load and some wouldn't.

    I have uninstalled the software and all is good in the world.

    If you end up with this problem it seems you should be able to login to your account on another computer and uncheck the Alienware LFX setting on the impacted characters to allow you to access the characters on your main computer since these settings are saved on the server (I believe).

  7. #7
    Join Date
    Jun 2010
    Location
    Sterling Heights, MI, U.S.A.
    Posts
    2,305
    Grats to you and the GM, that is a real rare problem. Thanks for the follow up and resolution post.
    Ujest - 120 Lore-master, Opun Tia - 95 Warden, Veneur - 75 Hunter, Cneasai - 61 Minstrel, plus alts and mules
    Officer, Pipeweed and Ale, Arkenstone (formerly Friends of Frodo, Vilya)

 

 

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload