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  1. #1

    Client won't start - update error

    After having been out of the game for a couple of months, I tried to get back on it earlier this week. Up to 'forward itinerations' no hitches, but then the client crashes. Re-installing did not help. Neither did temporary disabling my antivirus software.

    It looks something like this:



    and this:



    What is going on here, and can it possibly be solved? All help much appreciated!

  2. #2
    Join Date
    May 2012
    Posts
    50
    same problem here. except I played this morning and now 8 hrs later, I get the above screens.

    from the LotroLauncher.log
    2018.07.11 18:02:45[W] Data Center URL: QUrl( "http://moria.gls.lotro.com/GLS.DataCenterServer/Service.asmx" )

    2018.07.11 18:02:50[W] PatchFlow::OnPatchProductResul t - CheckDatFiles failure! err: "PatchClientDLL::CheckDatF iles Failed. [Unable to decrypt and de-serialize the data downloaded from the server.]"
    2018.07.11 18:02:50[W] ForwardPatch: false
    2018.07.11 18:02:50[W] HighDetail: true
    2018.07.11 18:02:50[C]
    2018.07.11 18:02:50[C] PatchFlow::AdmitFailure
    2018.07.11 18:02:50[C] PatchFlow::AdmitFailure [ "PatchClientDLL::CheckDatF iles Failed. [Unable to decrypt and de-serialize the data downloaded from the server.]" ]

    normallly PatchCLient.log says:
    000000003.280: Loading data patch dll.
    000000006.773: Response received from patchserver.
    000000006.773: Prepared to patch 782779 bytes of data.
    000000006.773: Patching data...
    000000006.773: Queueing download of <http://download.lotro.akamai.turbine...tch/iterations ....... etc

    now it says
    000000003.295: Loading data patch dll.
    000000003.295: Could not init the patchtime manager
    000000003.295: Failed to create a patchtime patching manager in <...\Steam\steamapps\common\lo rd of the rings online>: error 0x81930003
    Last edited by RustyShadow; Jul 11 2018 at 06:15 PM.

  3. #3
    Join Date
    Jul 2016
    Location
    UK
    Posts
    2,590
    Quote Originally Posted by RustyShadow View Post
    same problem here. except I played this morning and now 8 hrs later, I get the above screens.

    from the LotroLauncher.log
    2018.07.11 18:02:45[W] Data Center URL: QUrl( "http://moria.gls.lotro.com/GLS.DataCenterServer/Service.asmx" )

    2018.07.11 18:02:50[W] PatchFlow::OnPatchProductResul t - CheckDatFiles failure! err: "PatchClientDLL::CheckDatF iles Failed. [Unable to decrypt and de-serialize the data downloaded from the server.]"
    2018.07.11 18:02:50[W] ForwardPatch: false
    2018.07.11 18:02:50[W] HighDetail: true
    2018.07.11 18:02:50[C]
    2018.07.11 18:02:50[C] PatchFlow::AdmitFailure
    2018.07.11 18:02:50[C] PatchFlow::AdmitFailure [ "PatchClientDLL::CheckDatF iles Failed. [Unable to decrypt and de-serialize the data downloaded from the server.]" ]

    normallly PatchCLient.log says:
    000000003.280: Loading data patch dll.
    000000006.773: Response received from patchserver.
    000000006.773: Prepared to patch 782779 bytes of data.
    000000006.773: Patching data...
    000000006.773: Queueing download of <http://download.lotro.akamai.turbine...tch/iterations ....... etc

    now it says
    000000003.295: Loading data patch dll.
    000000003.295: Could not init the patchtime manager
    000000003.295: Failed to create a patchtime patching manager in <...\Steam\steamapps\common\lo rd of the rings online>: error 0x81930003
    STEAM has a whole set of known LOTRO issues, but start as I suggested above - checking akamai hasnt been blocked as well; "Unable to decrypt and de-serialize" is a classic av interference issue, try switching off av before the next download attempt, and delete the existing files as they are corrupted.

  4. #4
    Join Date
    May 2012
    Posts
    50
    same error msg with/without av. same settings since I installed win 10 jun 2016.
    machine rebooted. router rebooted.

    so TTEPatchClient.log had these lines
    DiskCon::InitFile: Warning: datfile "client_sound_aux_1.datx" did not contain any GUID version stamp information!
    000000000.000: CompoundDiskController::Initia lizeExtent: Extent stamp mismatch.
    000000000.000: CompoundDiskController::Initia lizeExtents: Failed to open extent file client_sound_aux_1.datx

    I deleted client_sound_aux_1.datx and ran launcher. 9470 files downloaded and 90 minutes later,
    lotro launcher works. guess the moral is deleting 1 file or the game folder is the same - the whole game gets downloaded.
    Last edited by RustyShadow; Jul 11 2018 at 10:41 PM.

  5. #5
    That's because of the stream not the game itself. Can't say how many times it ran me nuts!

    do my homework for me

  6. #6
    Join Date
    Jul 2016
    Location
    UK
    Posts
    2,590
    Quote Originally Posted by danielmanor2018 View Post
    That's because of the stream not the game itself. Can't say how many times it ran me nuts!

    do my homework for me
    This isnt really a LOTRO fault; when the game engine was written most people were still using dial up, so having lots of small files meant that losing the connection didnt mean starting the download from scratch; however, faster connection speeds and how modern AV programs scan each file causes a lot of issues.

    The corrupted file not being overwritten is probably also not a LOTRO fault; there is a known Windoze bug going back beyond WinXP that TELLS you it has overwritten a corrupted file - but doesnt actually do it; once the bug surfaces, it will NEVER overwrite that corrupted file, no matter how many times you try, you have to manually delete the file.

    Hence my suggestion to delete the downloaded files AND turn off AV; if the corrupted file is a driver or other system file, you are safest doing a full system shut down and reboot before attempting to replace the file you just deleted; as the corrupted version may still be active, and just re-write itself.

 

 

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