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  1. #176
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    Quote Originally Posted by Noctar12 View Post
    Okay. Seems like game over. Im not ready to buy latest OS or new machine or new.... what i'll need to buy after next update?
    Good luck and happy hunt.

    While I understand the frustration, it's a wee bit early to throw in the towel, don't you think? I mean, all appearances are that this issue didn't arise from an actual policy decision by SSG -it looks like an unintentional side effect that will most likely be resolved.

  2. #177
    Okay. Seems like game over. Im not ready to buy latest OS or new machine or new.... what i'll need to buy after next update?
    Good luck and happy hunt.
    Same here

  3. #178
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    Jan 2017
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    Quote Originally Posted by Silverbullets View Post
    Reporting in for Linux Mint 18. I am also having the same black screen on login with lotroclient.exe becoming a zombie process. I tried removing my WINEPREFIX=win32 from my launcher script, so that it will go 64-bit. No go. I am already on Wine 2.8, which is the latest development release. It was working yesterday, and now it doesn't. I also tried, as another poster suggested, setting via winecfg my Windows version to 8.1. No go. It also doesn't work when setting the Windows version to 10. There is no d3d9.dll file in my LOTRO folder. Finally, removing the UserPreferences.ini for a fresh start results in the same black screen and zombie process.

    I'll boot into Windows 7 (64-bit) and report back.
    I think it will come down to the Graphics Core setting. I was using Wine 2.9 with CSMT enabled in registry and the LOTRO UserPrefs set for Graphics Core D3D9. I am now in process of patching a Windows 10 64 bit Virtual Drive and seeing if game will work using the OpenGL Core provided bt SSG: OpenGLGraphicsCore.dll

  4. #179
    Ah FFS! You guys need to roll back this update until you fix the problem!

  5. #180
    Join Date
    Jun 2011
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    Middle-earth
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    772

    Lightbulb

    Quote Originally Posted by Noctar12 View Post
    Okay. Seems like game over. Im not ready to buy latest OS or new machine or new.... what i'll need to buy after next update?
    Good luck and happy hunt.
    We are in the same boat but don't give up yet.

    So far they have said they are trying to find a fix. They had no idea this would happen as they can't possibly test all different PC specs and various GPU's as well as what different updates we all have on O/S and browers etc. As long as they haven't said they can't fix it or won't fix it we should not give up. Give them some time as they have no idea what is wrong atm either. Let's all try and help. Give them our specs including what browser and version we are running etc. Anything that can help them isolate what has gone wrong and if it's possible to fix.

    I'm not happy about it either but I'm not giving up just yet. Try and hang in there.
    "Arguing that you don't care about the right to privacy because you have nothing to hide is no different than saying you don't care about free speech because you have nothing to say." /Edward Snowden
    Never The Spy-Tool Windows 10 Who needs DirectX 12 anyway ??? Vulkan is better. :)

  6. #181
    Quote Originally Posted by Lord.Funk View Post
    Well it's also people running Win7 and in 64-bit.

    ...(huge amount of irrelevant info deleted)...

    We can't all be forced to use win 8 or win 10 to play a game from 2007.
    Yeah, I never said you should. I, myself, use Windows 7. It is supported by Microsoft, so it is reasonable to expect it to be supported by SSG. Vista and XP, not so much.
    Thurallor, Warden of Landroval

  7. #182
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    I'm glad my fix worked for more people. That d3d9.dll file is definitely part of SweetFX install, and removing it is why it's helping.


    Quote Originally Posted by swamphobbit View Post
    I just got ReShade loaded. It looks great, but I prefer SweetFX.
    I've got a functioning combo install of SweetFX/ReShade my husband (The Bearded Minstrel) made that works with DX11 in Windows 10 (Can't confirm it works in any other config, you're welcome to try). If you want a link to it, feel free to PM me. I just dropped my old SweetFX settings.txt file back on top and it looks exactly as it was prior to the update.
    Amarantha:Hobbit Minstrel~Brandywine~~Aethele:Human Lore-master~Lisiantha:Hobbit Guardian~Escalariel:Elf Champion~Landroval

  8. #183
    WBS's Avatar
    WBS is online now Weatherstock Wayfarer
    Destroyer of Worlds
    Join Date
    Jun 2011
    Posts
    1,719
    If it's useful at all; I was able to start the Launcher and log-in, but when I selected a server and tried to launch the client it didn't appear. The launcher said that the client was running but task manager didn't.

    I tried moving the "UserPreferences.ini" and then the launcher vanished as well when I selected a server and tried to launch the client.

    I moved my original "UserPreferences.ini" back and renamed the "d3d9.dll", which others have stated is part of SweetFX, and all worked again, including SweetFX.

  9. #184
    Quote Originally Posted by Elvaden View Post
    I think it will come down to the Graphics Core setting. I was using Wine 2.9 with CSMT enabled in registry and the LOTRO UserPrefs set for Graphics Core D3D9. I am now in process of patching a Windows 10 64 bit Virtual Drive and seeing if game will work using the OpenGL Core provided bt SSG: OpenGLGraphicsCore.dll
    I had been running with OpenGL set in the UserPrefs, as that's what I usually run with, due to it being less finnicky. I switched to D3D9 out of desperation, but didn't switch back to OpenGL when trying different Windows versions in winecfg. I'll have to go back and try OpenGL with Windows 8.1 or Windows 10 set. (I'm in Windows 7 right now waiting on the client to finish updating.)

  10. #185
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    Quote Originally Posted by Firgrim View Post
    No, you posted your interpretation of a comment (factual, by the way) that the specified DLL wasn't put there by a standard installation of LOTRO. You apparently read it to imply that you were being chastised for having such a file; I read it to mean, "Hey, we didn't put that file there, so I wonder if it could have caused a condition we weren't expecting?"

    To each his own, but I think saying that is "blaming" the end user or computer is a bit of a stretch.
    yes this is my interpretation based on 6 years of seeing Turbine/ SSG developers make little snide comments such as the one I pointed out. No not just me it was a broad snip to include anyone who can't log in after the update as much as to say , (well here is the reason it is not our fault it is yours for having that file), which as I stated not all of us do. sorry after seeing it done for 6 years it is NOT that big of a stretch.

  11. #186
    Quote Originally Posted by Rossiter84 View Post
    Quote Originally Posted by Zyrca View Post
    Hello,

    "I see that a couple of folks have had luck with removing d3d9.dll. That dll should not be in there. Do you folks have older installations? Or did you put it there as a workaround at some point in the past? "
    Yes swamphobbit this is a subtle potshot at it being our fault for having that file in our LOTRO directory which by the way I don't have in my LOTRO directory. My loader still just stops when I hit play with no error report or anything .
    This is not a "subtle potshot". It is genuine puzzlement by a dev about a library that should not be there. (And it was probably installed as a part of SweetFX, which is not part of the official LOTRO distribution.) You are paranoid.
    Thurallor, Warden of Landroval

  12. #187
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    Quote Originally Posted by Silverbullets View Post
    I had been running with OpenGL set in the UserPrefs, as that's what I usually run with, due to it being less finnicky. I switched to D3D9 out of desperation, but didn't switch back to OpenGL when trying different Windows versions in winecfg. I'll have to go back and try OpenGL with Windows 8.1 or Windows 10 set. (I'm in Windows 7 right now waiting on the client to finish updating.)
    OK, that's the same logic train I am on, let's see if it works. I was enjoying some really good performance with CSMT and D3D9 prior to today's update. With OpenGL in the past, the game ran fine but I had lower FPS to some extent.

  13. #188
    Quote Originally Posted by Lord.Funk View Post
    We are in the same boat but don't give up yet.

    So far they have said they are trying to find a fix. They had no idea this would happen as they can't possibly test all different PC specs and various GPU's as well as what different updates we all have on O/S and browers etc. As long as they haven't said they can't fix it or won't fix it we should not give up. Give them some time as they have no idea what is wrong atm either. Let's all try and help. Give them our specs including what browser and version we are running etc. Anything that can help them isolate what has gone wrong and if it's possible to fix.

    I'm not happy about it either but I'm not giving up just yet. Try and hang in there.
    I think it is the lack of information from SSG that is 'wrankling' some players, they haven't updated the release notes with 'know issues' (update is causing issues with older or unsupported OS ETC ETC) let alone if they are working on a fix.

    Personally I have uninstalled the game... The original install was done back in 2007 and showed a Codemasters master file (yes that is how old my machine is) and now doing fresh download of the game in the hope a fix/rollback/some information appears (will I be spending £500-£1000 on a new rig this weekend we will see [I don't trust laptops for gaming for some reason].

    Current situation, if you play on a machine with Windows 7 your going to have to do some file 'tweeking' (lets be honest there will be a huge number who can not/will not/sacred to). If your windows vista or windows XP, well currently you can not play the game.

    In short you are right, don't give up and the fat hobbit sings.

    edit: 60 seconds after I post Cordovan Updates us ROFL
    Last edited by rockmonkeybrand; May 31 2017 at 06:16 PM.

  14. #189
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    Sep 2016
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    1,266
    We have been investigating reports of game launcher issues that have been reported since today's release of Update 20.1.2. So far we have identified two separate causes for these issues, and we continue to work on solutions.


    For Windows 7 and higher players who utilize the third party SweetFX utility program (or similar utility programs if they are having issues), they should uninstall the program. This is not a third-party utility we support, and apologize for the inconvenience.


    For XP and Vista users, we are currently working on a solution to allow you to launch the game. We'll have more information when we are ready to deploy the fix, which we expect to have ready as soon as possible. The issue you are experiencing has to do with the new in-game browser not being compatible to older 32-bit systems such as Vista and XP, since those operating systems don't support newer Chromium Embedded Framework.
    Community Manager, Lord of the Rings Online
    Follow LOTRO on: Twitter - Facebook - Google+ - Pinterest - Twitch - YouTube
    Find Cordovan on: Twitter Instagram
    Support: help.standingstonegames.com
    coolcool

  15. #190
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    Jun 2011
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    Cool

    Quote Originally Posted by Thurallor View Post
    Yeah, I never said you should. I, myself, use Windows 7. It is supported by Microsoft, so it is reasonable to expect it to be supported by SSG. Vista and XP, not so much.
    Eheh! Yeah as I said all that other was irrelevant but just to show my motive for refusing Win 10 and for good reasons. It's not bad O/S in iteslf it's all about the privacy issues for me. If Microsft made a real turn off switch for all that data collection I would run it.

    I totally understand the rest. Still with a game that is from 2007 I would still exepect it to run even on older O/S that it was designed for. As I said in an earlier reply that some friends I know even chose to play LoTRO for that reason. They don't expect newer games like GW2, BD and such to run on heir old PC's but a game that has always run on it they expect to still work. That is partly why they have stuck with LoTRO. I even keep an old XP machine working. Unplugged from internet though, just to play some old games I like that will not run well on newer O/S or the sound will not work or something might be bugged but works fine on XP. I even regret throwing away an old win95 PC I had that could run MS DOS fine as some old games like Pool of Radiance and Deathknights of Krynn worked fine on it and I still have the original game packs of those. Now I can not run them on any PC I have.

    I hope I didn't come off as rude before in my reply as that was not my intention.
    "Arguing that you don't care about the right to privacy because you have nothing to hide is no different than saying you don't care about free speech because you have nothing to say." /Edward Snowden
    Never The Spy-Tool Windows 10 Who needs DirectX 12 anyway ??? Vulkan is better. :)

  16. #191
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    Quote Originally Posted by Thurallor View Post
    This is not a "subtle potshot". It is genuine puzzlement by a dev about a library that should not be there. (And it was probably installed as a part of SweetFX, which is not part of the official LOTRO distribution.) You are paranoid.
    no, not paranoid. I have got 15 years experience in online gaming, (including 3 years where I worked closely with developers as a beta tester, no not on LOTRO) and observing developers and their statements . sorry to burst your bubble but , its a subtle potshot.

  17. #192
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    Jun 2011
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    Thumbs up

    Quote Originally Posted by Cordovan View Post
    We have been investigating reports of game launcher issues that have been reported since today's release of Update 20.1.2. So far we have identified two separate causes for these issues, and we continue to work on solutions.


    For Windows 7 and higher players who utilize the third party SweetFX utility program (or similar utility programs if they are having issues), they should uninstall the program. This is not a third-party utility we support, and apologize for the inconvenience.


    For XP and Vista users, we are currently working on a solution to allow you to launch the game. We'll have more information when we are ready to deploy the fix, which we expect to have ready as soon as possible. The issue you are experiencing has to do with the new in-game browser not being compatible to older 32-bit systems such as Vista and XP, since those operating systems don't support newer Chromium Embedded Framework.
    Thank You for that reply Cordovan and it seems totally reasonable !!! These things happen and at least to me it seems You did recognized the problem quickly, replied quickly in this thread as well as started working on isolating the problem behind the curtains. Testing some quick fizxes that did not work and kept on working. Well done. *claps* Hopefully the fix will work for eveyone that is still having a problem.
    "Arguing that you don't care about the right to privacy because you have nothing to hide is no different than saying you don't care about free speech because you have nothing to say." /Edward Snowden
    Never The Spy-Tool Windows 10 Who needs DirectX 12 anyway ??? Vulkan is better. :)

  18. #193
    Quote Originally Posted by Cordovan View Post
    We have been investigating reports of game launcher issues that have been reported since today's release of Update 20.1.2. So far we have identified two separate causes for these issues, and we continue to work on solutions.


    For Windows 7 and higher players who utilize the third party SweetFX utility program (or similar utility programs if they are having issues), they should uninstall the program. This is not a third-party utility we support, and apologize for the inconvenience.


    For XP and Vista users, we are currently working on a solution to allow you to launch the game. We'll have more information when we are ready to deploy the fix, which we expect to have ready as soon as possible. The issue you are experiencing has to do with the new in-game browser not being compatible to older 32-bit systems such as Vista and XP, since those operating systems don't support newer Chromium Embedded Framework.
    So, if we have NOT installed this SweetFX (I don't even know what it is) and have the latest Windows, we should not have any problems?
    I just got home from work and thought I'd check the forums before starting the game, now I'm afraid to download the update

  19. #194
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    Quote Originally Posted by Cordovan View Post
    For Windows 7 and higher players who utilize the third party SweetFX utility program (or similar utility programs if they are having issues), they should uninstall the program. This is not a third-party utility we support, and apologize for the inconvenience.
    And any chance SweetFx will be supported again?
    My eyes hurts when I see "grey" lotro game. And somehow I don't want to play this game again without SweetFx.

    //Petition to make SweetFX great again !
    Laurelin RP
    sTrolling in Lotro over 8 years
    Lumiere Aineias - Captain of Highest Quality
    Leader of Kinship: What Does the Ithilien Fox Say

  20. #195
    Join Date
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    Quote Originally Posted by Cordovan View Post
    We have been investigating reports of game launcher issues that have been reported since today's release of Update 20.1.2. So far we have identified two separate causes for these issues, and we continue to work on solutions.


    For Windows 7 and higher players who utilize the third party SweetFX utility program (or similar utility programs if they are having issues), they should uninstall the program. This is not a third-party utility we support, and apologize for the inconvenience.


    For XP and Vista users, we are currently working on a solution to allow you to launch the game. We'll have more information when we are ready to deploy the fix, which we expect to have ready as soon as possible. The issue you are experiencing has to do with the new in-game browser not being compatible to older 32-bit systems such as Vista and XP, since those operating systems don't support newer Chromium Embedded Framework.
    yes at least 2 different problems would explain why so many people with different OSes are having problems logging in. Thank you for giving us this information Cordovan, I hope you will be able to resolve the issues soon.

  21. #196
    Quote Originally Posted by Elvaden View Post
    OK, that's the same logic train I am on, let's see if it works. I was enjoying some really good performance with CSMT and D3D9 prior to today's update. With OpenGL in the past, the game ran fine but I had lower FPS to some extent.
    Well, the good news is, at least LOTRO is launching and its in-game store is working for me on 64-bit Windows 7. The bad news is that swapping back to OpenGL in Linux with Windows 10 or Windows 8.1 specified in winecfg is still not working. *Sigh*.

  22. #197
    Quote Originally Posted by Cordovan View Post
    We have been investigating reports of game launcher issues that have been reported since today's release of Update 20.1.2. So far we have identified two separate causes for these issues, and we continue to work on solutions.


    For Windows 7 and higher players who utilize the third party SweetFX utility program (or similar utility programs if they are having issues), they should uninstall the program. This is not a third-party utility we support, and apologize for the inconvenience.


    For XP and Vista users, we are currently working on a solution to allow you to launch the game. We'll have more information when we are ready to deploy the fix, which we expect to have ready as soon as possible. The issue you are experiencing has to do with the new in-game browser not being compatible to older 32-bit systems such as Vista and XP, since those operating systems don't support newer Chromium Embedded Framework.
    Thank you Cordovan.

    It has made me actually do a fresh install of the game (which was needed).
    As long as SSG keeps us 'old tight fisted','won't replace something unless it stops working' players updated I for one will be happy, (If Vista and XP will become unsupported please let us know in advance so we don't get the 'shakes' from not player our favorite game).

    <--- lifetime subscriber and 10 year continuous player.

  23. #198
    Join Date
    Jan 2017
    Posts
    30
    On a somewhat related note:

    How do I cancel my VIP subscription if I can't log into the game?


    The Account page no longer has that functionality since Turbine left the building...if this is not the case, please educate me.


    Edit: I pay 3 months at time, really not keen on rolling over on June 1rst with this issue unresolved. The fact that it appears to be Chromium related irks me because external browser support is still in place according to the patch notes.

  24. #199
    Quote Originally Posted by Theandil View Post
    And any chance SweetFx will be supported again?
    My eyes hurts when I see "grey" lotro game. And somehow I don't want to play this game again without SweetFx.

    //Petition to make SweetFX great again !
    Have they ever supported 3rd party injector systems? I highly doubt that. Those 3rd parties make it work usually not other way around.

  25. #200
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    Jan 2017
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    30
    Quote Originally Posted by Silverbullets View Post
    Well, the good news is, at least LOTRO is launching and its in-game store is working for me on 64-bit Windows 7. The bad news is that swapping back to OpenGL in Linux with Windows 10 or Windows 8.1 specified in winecfg is still not working. *Sigh*.
    Yes, same here, not one iota of a difference, I have the game installed on two different virtual drives, one 32 bit the other 64 bit...no joy with any Graphics Core changes.

 

 
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