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  1. #1

    Can not connect to log on server

    I am unable to connect to the game. The log on window takes forever......"installing pre-req", and FINALLY will allow me to enter my password. Then it appears to be logging in and I get the log on attempts 1 of 20, 2 of 20.....etc until it times out. Same thing on another computer in the same household, and two different accounts. Any advice?

    Help! I need an intervention!! LOTRO withdrawal!!

    Valouriana
    Landroval

  2. #2
    yeah I'm having big problems this weekend too. trying to do an instance but the boss's hits reach me but none of my hits reach him. Epic death time and time again:-(

  3. #3
    Quote Originally Posted by Tiluilas View Post
    yeah I'm having big problems this weekend too. trying to do an instance but the boss's hits reach me but none of my hits reach him. Epic death time and time again:-(
    At least you can log in.......I can not even get that far. This is day #2. And there is minimal support.

  4. #4
    OP - There could be a number of reasons why this could be happening to you, iIncluding and not limited to:

    Firewalls/Spyware software on your side - blocking the traffic out to lotro. Any recent changes here including security updates?

    Are you online through a VPN connection? Some of these are blocked to counter gold spam.

    Open a command prompt and enter "tracert gls.lotro.com"
    It should resolve, make a note of how many hops and any overly long delays such as >60.
    It's not unusual to get a few time outs, the important part is that it continues onto the next hop.

    e.g.

    C:\WINDOWS\System32>tracert gls.lotro.com

    Tracing route to gls.lotro.com [198.252.160.30]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms *.*.*.*
    2 10 ms 13 ms 15 ms *.*.*.*
    3 10 ms 11 ms 11 ms *.*.*.*
    4 18 ms 15 ms 16 ms *.*.*.*
    5 10 ms 11 ms 13 ms *.*.*.*
    6 29 ms 28 ms 33 ms *.*.*.*
    7 28 ms 29 ms 27 ms *.*.*.*
    8 36 ms 35 ms 36 ms ewr-cntr-11.inet.qwest.net [205.171.17.2]
    9 37 ms 36 ms 37 ms 206.103.215.50
    10 53 ms 51 ms 51 ms 63.236.3.130
    11 * * * Request timed out.
    12 37 ms 39 ms 40 ms 198.252.160.30
    13 38 ms 45 ms 39 ms 198.252.160.30

    Trace complete.
    "You can't fight the Enemy with his own Ring without turning into an Enemy" - J.R.R. Tolkien, Letter # 81



  5. #5
    Might be an issue with the new windows 10 update as I've had problems as well.

    In the end I had to uninstall the game and re-download it which fixed the problem - not ideal but at least I can play again

 

 

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