From the Update 19 Release Notes published in October:

  • It is now possible to use existing character transfer tokens to transfer characters. If you have tokens, you will need to use them prior to using Turbine Points. Only one currently can be used at a time, so if you wish to transfer more characters than you have tokens, transfer the appropriate number of characters using tokens first, then transfer the rest. NOTE: The Character Transfer Token system will be available through the end of the year. Players should use all of the tokens they wish to use prior to the end of December 31st, 2016.

We want to remind everyone to use your tokens before the end of the year. Thanks!