I am a player of many MMOs and par take in many forums and different community's, though I am actually shocked to see how the LOTRO forums are handled, the amount of censorship is to put it mildly disgusting. These players are putting together well written threads rising real concerns within the community and the best way to deal with that is to just lock the thread and pretend nothing happened? (I would just like to point out at this point I personally have no problem with the direction of the game, I just have a major problem with the issues I'm rising here).
Locking negative threads will never solve the issue, it's bad business practice and will give the forums/Turbine a bad rep, I personally don't spend much time on here anymore after discovering this.
I've only listed the problems and will now list some solutions though I'm very doubtful they will be taken on board. With threads that are not troll threads and rise concerns and issues don't just slam the door in their face, actually take some time to explain your reasoning behind your decisions, or take the feedback on board and perhaps do something with it, you will only be able to take feedback on broad if feedback keeps coming in i.e. keep the thread open, feedback may be negative but believe it or not, not all feedback is positive. All feedback is useful however.
Finally I'd just simply like to point out how awful your actions are, imagine if similar things were occurring in the Turbine offices, staff concerns throw out the window with no thought whatever, you'd be mad right? So why is it different when it's a player.
Turbine will never be "powered by our fans" if this continues like this, thanks for reading and I hope some of my feedback is taken and board.