No one on the forum can do anything, since this is specific to your account. You can either wait for the ticket to be processed (be sure to reply to the auto-response sent) or call Account Management when they are open to get it resolved right away.
Originally Posted by Hallatur
"Everyone's got one. Better to be a smart one than a dumb one." - me
"It's people like you that [I]think[/I] you know everything that give those of us that [I]do[/I] a bad name." - me
"Eat, drink, and be Merry, 'cause Pippin was a fool of a Took."