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  1. #1
    Join Date
    Jan 2007
    Location
    CA
    Posts
    145

    gifts for the anniversary: something is quite wrong

    So, I logged in today; since is the last week for some anniversary fun.

    Got the package for the 7 years (been with you guys since closed beta good times); and I have noticed something strange....every year I would get all the packages from 1 to whatever was the latest one, but this year I have not received them all, just the 7th one.

    And even stranger, on my alt (checked just one for now, but I assume is the same for all of them); I have got just the 7th year package, the first and 6th year package....no sign of the others.
    To make things worst; they didn't appear immediately, when I opened the inventory....the 7th year package was there, but the first and 6th appeared like a minute or 2 later.

    Is there an issue with the anniversary packages, or I am the lucky winner of an account with issues ? I didn't contact support yet since I've been away for a while; so I just did a quick search on the forum.
    [charsig=http://lotrosigs.level3.turbine.com/0520a0000000074ed/01008/signature.png]undefined[/charsig]

  2. #2
    Join Date
    Oct 2007
    Location
    Michigan
    Posts
    553
    Did you make a new character on the account and did not receive them all? If this is the case then i would file a /bug report and file a /ticket in game on the character or characters with the issue.

    Otherwise, if its a character that has been around for more than 1 year and has received previous years anniversary boxes once already then they will not be re issued again since the character has received them once already. So, last year if you got 1 through 6 then this year you would only have 1 anniversary box for the 7th year or current year of your anniversary since your join date.

    hope this helps
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  3. #3
    Join Date
    Jan 2007
    Location
    CA
    Posts
    145
    Thanks for the reply.

    The one that has got the 7th year box is my main one; he used already the other boxes; altho the other years I remember that I would get all the boxes...I like the fact that I don't have to get again what I already have; which is smart.

    But I have 3 alts that are around since quite long time; some of them are not even lvl 20 for example; and they didn't receive all the presents (one of them was created last year, so I never ever received any present on that one; and that's the one that received only 3 of the 7 boxes). I will try to create a new character and see if there is any difference.
    [charsig=http://lotrosigs.level3.turbine.com/0520a0000000074ed/01008/signature.png]undefined[/charsig]

  4. #4
    Join Date
    Oct 2007
    Location
    Michigan
    Posts
    553
    If the account is 7 years old then any character created on the account should receive all 7 years worth of anniversary boxes. Doesnt matter how old or when the charecter was created because the anniversary is set to account age not character age.

    Sounds like something is buged and would take the steps i stated in my previous post.
    [center]***[color=red]Public Safety Reminder:[/color] When Driving, Please [u]do not[/u] use your cell phones to call or text. If something is that important pull over off the road and stop the vehicle, then return to driving when done. Also as a continued reminder, [u]do not[/u] or Drink and Drive when Celebrating.***[/center]

  5. #5
    Join Date
    Jan 2007
    Location
    CA
    Posts
    145
    Yeah, I need to contact support then. None of my alts received the other packages; but I need to check if they have all that is included in the packages.

    For example, 3 out of 4 didn't receive the portrait embellishment, on that I am pretty sure
    [charsig=http://lotrosigs.level3.turbine.com/0520a0000000074ed/01008/signature.png]undefined[/charsig]

  6. #6
    Not even if you right click on the character icon/portrait? If you are a life-timer, this must be a bug, or rather an account issue.

    Checking the FAQs, I found that this specific issue is not covered by the categories offered by the help page. Yet, a ticket created on http://support.turbine.com/ics/suppo...&deptID=24001& will do the job. Use the tags LOTRO, LOTRO Account/Store Support, Anniversary Gift/Promotion, to send the message to the specialist that can look into this.


    Greetings, Polymachos

  7. #7
    You can try using /reclaim in game to get some stuff back.
    [SIZE=3]NO SLEEP 'TILL MORDOR!![/SIZE]

  8. #8
    Join Date
    Jun 2011
    Posts
    1,645
    Why would Turbine give a player another box containing a bound-to-character mount that they already have? You can't do anything but destroy it. The same applies to most items in the boxes, you can only use them once on that character and all your other characters have them already.

    This is only the third time that the gift boxes have been issued and the first time it was 1-5 all at once, last year it was only box 6 if you already had the others and this year just box 7. That's how it's meant to be.

    If you were to get another complete set each year then a newly created character would have to receive boxes 1-5 three times and box 6 twice.
    How to get help on the Tech Forums and how to contact Turbine

    Please reply to the topic or PM me if a solution I posted works for you: The more data I can gather the better I can help.

  9. #9
    Join Date
    Jan 2007
    Location
    Decatur, AL
    Posts
    5,496
    I should note if you DO do a /reclaim, you will only get boxes 1, 4, and 5 (again). This is WAI.
    If you give away gold bars, someone will complain they're too heavy.
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    .: Iryth, 56 WDN :.: Baye, 56 WDN :.: Samtal, 64 WDN :.:Dunnock, 56 WDN :.: Sedgewald, 68 LMR :.: Breyon, 41 CHN :.: Tieran, 50 HNT :.

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  10. #10
    "gifts for the anniversary: something is quite wrong"

    You are right about that....

    I have played for years, been in beta, lifer, etc, however I am registered with the date we all got transfered to US servers and I get gifts according to that date. (they claim they have no records from when we played on the EU servers.

    On the other hand, since I am not playing anymore, It doesnt matter. Only drop by to say hi to old friends.
    [charsig=http://lotrosigs.level3.turbine.com/232210000000fefc8/signature.png]Dolgothir[/charsig]

  11. #11
    Join Date
    Jan 2007
    Location
    CA
    Posts
    145
    I will try with the /reclaim; thanks!

    BTW I am aware that makes no sense to get again the boxes; but in the past 2 years I've got them all; so this year I was wondering what was different. And this is on my main.

    Some alts that I created after the 6th year; do not have all the items...the issue is mainly on newly created toons, since they never received any package from 1-5 nor 6
    [charsig=http://lotrosigs.level3.turbine.com/0520a0000000074ed/01008/signature.png]undefined[/charsig]

  12. #12
    I think there may be some faulty assumptions at work here.

    I know that you say you recall getting *all* years' anniversary gifts at every anniversary. In fact, though, the only anniversary in which *all* preceding years' gifts were bestowed, was the 5th -- and that was because it was the first year those gifts were added to the festival.

    So, you did get all year 1-5 gifts at the fifth anniversary -- however, at the 6th anniversary you would only have gotten year 6. And this year, just year 7.

    If you created a new character between last year's anniversary and this year's, then that character would have received all account bonuses -- *including* prior year anniversary gifts -- on the day you created it. Then at this year's anniversary, it would receive only year 7 gifts.
    If you create a new character any time between today and next year's anniversary, it would receive all 7 years' worth of anniversary gifts upon creation.

    (See also the text of the official announcement: "Our Premium and VIP players will also be eligible to receive additional gifts for the highest year their account has been active.")
    Theofrid, Wyndriel, Wendros, Glydia, Halfrid, Fridward, Friddis, Fridli, Gondaglir

  13. #13
    Join Date
    Jun 2010
    Posts
    7,583
    The year 2, and the year 3 boxes are not granted via /reclaim because they contain bind to character consumables (buffs and keys!)
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  14. #14
    Join Date
    Jan 2007
    Location
    CA
    Posts
    145
    Quote Originally Posted by Robeauch View Post
    I think there may be some faulty assumptions at work here.

    I know that you say you recall getting *all* years' anniversary gifts at every anniversary. In fact, though, the only anniversary in which *all* preceding years' gifts were bestowed, was the 5th -- and that was because it was the first year those gifts were added to the festival.

    So, you did get all year 1-5 gifts at the fifth anniversary -- however, at the 6th anniversary you would only have gotten year 6. And this year, just year 7.

    If you created a new character between last year's anniversary and this year's, then that character would have received all account bonuses -- *including* prior year anniversary gifts -- on the day you created it. Then at this year's anniversary, it would receive only year 7 gifts.
    If you create a new character any time between today and next year's anniversary, it would receive all 7 years' worth of anniversary gifts upon creation.

    (See also the text of the official announcement: "Our Premium and VIP players will also be eligible to receive additional gifts for the highest year their account has been active.")
    has been 3 years that we get presents; my main got 1-5, then 1-5 and 6 and this year just 7...hence the "all". I see it as semantic nitpicking honestly The matter is simply that last year I've got all the packages (unless I was under drugs and don't recall correctly), so the thing spring my curiosity. I don't want again everything from 1 to the last, the different behavior simply triggered in me the question if something changed.

    I need to check, but pretty sure that I do not have the horse nor the cosmetics nor the consumable from 1-5 and 6 boxes, on my alts...one of them has the horse because I used it when there was the first anniversary with the boxes, so I have the blue tunic and the special horse, but for other 2 of my characters, which I didn't claim the boxes at that time, they do not have one. Same goes for a newly created toon, that was created 5 months ago or so; got just the last box.

    So the point is twofold: the fact that they do not deliver all the boxes every year (independently if it was right or wrong, I am just pointing out the fact that something changed), and the fact that not all the "presents" were assigned to my characters, especially the ones that were created recently or not used for long time I don't have consumable or other items that should be added to the character (and I can't possibly have used them, since I didn't play for months with these characters)
    [charsig=http://lotrosigs.level3.turbine.com/0520a0000000074ed/01008/signature.png]undefined[/charsig]

  15. #15
    Quote Originally Posted by darshie76 View Post
    So the point is twofold: the fact that they do not deliver all the boxes every year (independently if it was right or wrong, I am just pointing out the fact that something changed)
    Nothing has changed for me, though. First year, I got 1-5 on all characters; last year, just year 6; this year, just year 7. Obviously, I can't speak for your recollection, but I don't know of anyone who received 1-5 at year 6 after having already received those same gifts at year 5. You are the first person I've heard this occur to. Could be you benefitted from a lucky glitch in the year 6 distributions? If not, I guess we're back on the recollection theory. But either way, there's been no change, at least not for any of my characters, and the system is consistent with the description provided in the anniversary announcement.

    and the fact that not all the "presents" were assigned to my characters, especially the ones that were created recently or not used for long time I don't have consumable or other items that should be added to the character (and I can't possibly have used them, since I didn't play for months with these characters)
    That sounds like a legitimate issue. If you have any characters who haven't *ever* received their anniversary gifts (not even once), you should probably file a support ticket. Per the devs, these should be granted upon login even if you never showed up for the festivals.
    Theofrid, Wyndriel, Wendros, Glydia, Halfrid, Fridward, Friddis, Fridli, Gondaglir

  16. #16
    Join Date
    Jan 2007
    Location
    CA
    Posts
    145
    Well, how can it be a benefit? It may have been a glitch, but I don't see the benefit honestly.

    I remember to receive multiple times the presents, mainly because I had to destroy everything...I have the cosmetics in the shared wardrobe, that's why I remember that I received it twice. Not excluding that it was a glitch thou; is not like I go around asking all the time

    As described earlier, the distribution of gifts has been quite uneven among my characters: one received just 2 boxes, another just one, another got just the last one; and it seems that the behavior is related to the time of creation of the character, and the inactivity time. Let's see what support can find
    [charsig=http://lotrosigs.level3.turbine.com/0520a0000000074ed/01008/signature.png]undefined[/charsig]

 

 

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