Creepside treatment of newbies isn't perfect, but it is better I would say. You get a mix of those who are clearly not going to stick around and seem to possess about 8 brain cells and then there are those who are eager to learn and ask in ooc for help = I try my best to give these types lots of loot if I have some spare as well the the usual 'ignore freeps, quest, get maps, get auda, get skills and rank' advice. Its not much, but its something and a lot of other creeps are helpful like this too.
Can't speak for freepside generally obviously, but this guy obviously IMed multiple freeps and only one bothered to reply and wasn't exactly helpful, although he/she was probably truthful. I understand you don't want newbies ruining your fraids/not following rat etc/easy defeat response for creeps but you could end up losing a great potential freep -> everyone is clueless and new when they start out. Just because you have shiny purple/green ranks doesn't mean you can forget that. Would have really killed the freeps in question to type back 'hi, you need to be lvl 95 here now, very quiet at the moment as Moors needs update, maybe best to come back later after patch and quest until you hit decent rank/grind pvp gear' or something similar? Don't know why I bother trying to play fair when so many freeps can't even be courteous to their own kind let alone their enemies.