When are points granted?
VIP points are granted within 48 hours of a successful VIP subscription payment, or within 48 hours of the monthly anniversary for multi month payments. For Lifetime subscribers, points are granted within 48 hours of the monthly anniversary of the payment date.
-For example, if Duke’s billing date is on the 15th of the month for a single month payment, and his payment is successful, then he will get the points on the 15th or 16th.
-If Smitty’s billing date is on the 20th, and he is on a 3 month plan, then every month on the 20th or 21st he’ll get his points (provided the payment for the 3 months of access processes).
-If Jane's Lifetime subscription was paid on June 4th, she will get her monthly points on the 4th or 5th.
How does that work for Multi-Month Subscriptions?
VIP Points for Multi Month Subscriptions are granted in the standard 500 point increments on a monthly basis. Multi month subscribers do not get all the points in a giant lump sum at the beginning of the billing period.
-For example (as noted above) Smitty’s billing date is on the 20th, and he is on a 3 month plan, then every month on the 20th or 21st he’ll get his points (provided the payment for the 3 months of access processes).
How does that work for Lifetime Subscriptions?
Lifetime subscribers get their points on the monthly anniversary, just like Multi-Month Subscribers.
Lifetime subscribers have no additional requirements in order to receive VIP monthly points. They will automatically be delivered regardless if you log in or not.
How do I know I got my points?
At this time there is no notification sent when VIP points are added. However, you can check your recent points history! To do please follow the directions in the next question.
How can I track Point Changes?
You can check your recent points history! To do so:
-Open the Store
-Click the "My Account" button at the top of the Store
-On the next page, click "View History"
If you have questions about points prior to the available history, please feel free to contact Account Support.
I don't think I got my points!
If you believe that points are missing for any reason, please wait 24 hours and see if they reappear. You may want to check the point history (directions listed above). If more than 24 hours has passed and you believe that the points are still gone, then please contact the Account Management department.
Posted October 1, 2010.
Update Lifetime information October 4,2010.
Update point history information May 11, 2011
Removed some outdated information on April 30, 2013