For the safety of our phone agents during the evening commute, the Account Support phone lines are going to be closed early again today due to an incoming snowstorm in the Boston area. The phones will close at 5:00pm EST this evening, January 2nd. The phones may be closed all day tomorrow, January 3rd as well, but we will not know this for sure until early tomorrow morning when we can more accurately gauge the impact of the storm. I will update this thread again by 8:00am EST tomorrow to let everyone know. We expect phones will re-open at their regular time of 10:00am EST on Saturday, January 4th.
Players are always free to submit a ticket through the support website, though response times may still be delayed due to high volume over the holidays.
Thank you for your understanding, and sorry for any inconvenience this may cause.