Same. Try after try after try..blablabla. My ticket had gotten the GMs cut n paste answer to submit an official bug report. This is where I got my first laugh about all this...using the url the gm provided http://lotrobugs.turbine.com, I then hit the link to submit a report, only to get "the site you are looking for cannot be found" (and trying it now, the link is dead).
But wait...I submitted a 2nd ticket, advising the url was down. The GM responded rather quickly with ''type /bug in the chat box'' then closed the ticket. Weeeelllll...two guesses to where that sends me. DING you guessed it, same broken link.