As an IT professional, I am struggling to understand how a power outage completely cripples all the game servers. Was there no backup plan? Today's sophisticated data centers handle mission-critical operations and processes, and it's not feasible to shut them down -- even for a short duration. This means that power needs to be available continuously. A properly designed and regularly tested emergency power system will ensure that critical data center operations are protected and continuously operational. Your customers deserve no less.
Extremely bad timing, considering many of us pre-paid for Helms Deep. There was certainly no delay in the transfer of funds from my bank to Turbine.