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  1. #1

    Won the HD premium lottery, cannot redeem the code because I have basic HD already

    I have the email on my character (Cantious) stating that I won the Helm's Deep premium lottery. I did not delete it, nor did it "poof." It's there for one week from today, I suppose. Granted, I pre-purchased Helm's Deep basic some time ago, but I sure would like to enjoy the extra items and the TP that come with being the owner of a premium edition. I tried the activation code on myaccount.turbine.com, and although it accepted the code, it said that I already had the features I was trying to activate. I am asking for help in trying to upgrade my HD basic account to the premium edition since I won the lotto. Any help would be greatly appreciated.

    Sincerely,
    Cantious Cartwright
    Landroval

  2. #2
    Join Date
    Dec 2012
    Posts
    62
    Remember, Turbine Support is your friend

  3. #3
    Join Date
    Aug 2011
    Location
    Behind you :O!
    Posts
    52
    Seriously...?
    You already have HD and you're still after the premium version? that's just greedy...some people don't even have HD !

  4. #4
    Join Date
    May 2011
    Location
    USA
    Posts
    642

    Lottery

    I would contact Customer Support, tell them you purchased the Basic Edition before the lotteries and ask if they could transfer your prize to another player............

  5. #5
    Join Date
    Apr 2011
    Location
    Michigan
    Posts
    4,891
    Quote Originally Posted by Elingarth View Post
    Seriously...?
    You already have HD and you're still after the premium version? that's just greedy...some people don't even have HD !
    Rudeness was not called for. Give the OP a break. You don't know his/her circumstances. It is always nice when you get the opportunity to upgrade something. Maybe the OP really wanted the Premium edition and could only afford the Basic. Some people can't even afford the Basic and will buy with saved up TP. I sure would be overjoyed if I found a way to upgrade from the TP version to one of the $$$ versions.
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  6. #6
    Join Date
    Jun 2011
    Location
    Gorleston, Norfolk, England
    Posts
    514
    Quote Originally Posted by Elingarth View Post
    Seriously...?
    You already have HD and you're still after the premium version? that's just greedy...some people don't even have HD !
    They entered the lottery, they won.

    What's the problem? I don't see any greed, they have as much entitlement to enter as anyone else. Are you saying if I have savings in the bank, I shouldn't take part in my countries lottery incase I win a few £100 which would also be greedy?

    If I won, I would look at getting a refund to the pre-purchase I made too. If I couldn't, I'd stick it on a second account.

 

 

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