Firstly, you make huge assumptions about an individual's literacy ability when you decide that the tone of their feedback somehow negates the substance. This is shooting the messenger in its most obtuse form. And this is before we even talk about players for whom English may not be their first language.
Secondly, to allow an emotional response to interfere with a business-based issue is extremely unprofessional. You may think that it is unfair that your customers are allowed to get emotive whereas you're not. Well, here's some news for you - you get paid to take this kind of feedback. There is always a huge imbalance in the customer/supplier relationship, particularly when the product is clearly very optional and discretionary for the customer. You can, of course, choose to "fire" a customer by giving them a permanent ban, but on the whole the power in any relationship always resides with the party who has least to lose from walking away from the relationship, and the bad news for you is that this isn't you.
Thirdly, and finally, I am amazed that any customer focused organisation would find it acceptable for a senior member of staff to tell any customer that they are 100% wrong.
The really sad thing though? The tone, content and contempt for those customers with whom you disagree displayed in the posts in this thread are no longer surprising, but are pretty much par for the course. At some point, Turbine has to take a close look at themselves and accept a large part of the responsibility for their extremely disgruntled customers, irrespective of what they may think of us personally.
Riru, verry well put.
As long as there are a handful of customers With big wallets who spend enough in their cash shop each month, they could care less what we think.
All you can do at this point is vote With Your wallet. I did it 2 years ago by stop being VIP! Helmsdeep has been the last drop of Money they received from me and I will never spend another dime for any of their games.
The Helmsdeep expansion has got to be the worst they have released so far! So many Things are broken, non-functional and completely out of Balance. It´s not even funny!
And let´s not even talk about the state of the Client. Performance Down the drain over the years. Ripe With memory leaks they don´t bother to fix. Etc.
It feels like we are back in early Closed Beta again! And that With a 6 year old game. /facepalm
And then we got Senior staff members who are allowed to abuse their Power as they have displayed here. It just makes me sick.
Play the game or go home. It is apparent the changes that people have been fighting for for years are not going to happen so why stay behind on the boards (some have mentioned they have not logged in for years ) and ruin the experience for everyone else?
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