This mindset is indicative of something that has been almost completely lost from modern discourse - civility. We've instead substituted vitriol and vulgarity and think people should just deal with it.
I used to have a quote hanging on the wall of my bedroom that went something like "A diplomat is someone who can tell you to go to hell in such a way that you actually look forward to the trip." Long gone are the days when rhetoric and presentation were considered as a matter of course when trying to argue or sway opinion. Nowadays a lot of people seem to take it as a personal insult if you ask them refrain from using profanity or vulgarity - it hasn't been all THAT long ago that I was taught growing up that you don't use profanity and vulgarity in polite company.
Just because you're frustrated and disappointed doesn't absolve you of the responsibility to observe society's rules. People who can't be bothered to maintain civil discussion under stress should not be surprised when other people who have been put under stress by their discourtesy choose to avoid/ignore the source of stress.
But that's just my two one-hundredths of a dollar, unadjusted for inflation.
Mostly Harmless since 1999!
Silverlode: Ogord - lv85 Hobbit Guardian; Shaewyn - lv75 Hobbit Minstrel; Odorfi - lv61 Dwarf hunter; Ogordi - lv51 Human Warden
Retired. My LOTRO projects will no longer be maintained.
[URL="http://www.osf.guildlaunch.com"]The Order of The Silver Flame[/URL] - A fun, mature, helpful and friendly kin. Come join us on Silverlode!
I run a support team for a software house. We provide first-line support and the QA function for the business. My team have instructions that anyone who is rude or abusive is passed to me to deal with, we don't pay them to be someone's training dummy when the customer is having a bad day.
As with all software systems, sometimes things go wrong. Sometimes it's our fault, sometimes the customer has broken it, sometimes it's a third party (looks sideways at Microsoft and automatic updates...). The focus of our work is to get it fixed, and get the customer working. By far the majority of customers help this process by providing us with information calmly, and politely. Some (all people being different) have to "bark" to vent their frustration, that's fine, they shout at me for a minute or two, calm down, and then we discuss it rationally.
One customer has an IT manager who is banned from ringing the support line under any circumstances. This ban was put in place by me, and has the full support of his company's board. He's banned as he had a habit of abusing, swearing at, insulting and threatening anyone who had the misfortune to pick up the phone. I found this unacceptable, but that's by-the-way. The main reason for the ban is that while this guy was blowing his top we got no useful information at all, the problem continued, we couldn't do anything useful. His lack of civility served to make the problem last longer and potentially get worse. It did precisely nothing to solve it.
So yes, I would very much agree that how a person complains is as important as the nature of their complaint. And I really don't agree that being rude and insulting to your provider's staff gets results - quite the reverse in my experience.
I want to know why the definition of "hate and vitrol" changes depending on whether or not your post is Pro-Turbine(fanboi) or critical of Turbine(hater)
The same criteria needs to be leveled evenly....
It does have its function as a venting mechanism, but that should never be directed at the person you want to give feedback to.
First vent, wherever you have someone you know is willing to listen and maybe rant along. Then gather your thoughts and form civil, actionable feedback.
Imo HD expac is going to set some awesome records and be a great experience for the vast majority of players ... so that in a year or two, a certain very select few will again be able to ironically "predict" the doom of this game ... just like they did last year, and the year before ... and, oh wait, they were doing in 2008 .....
Peace everyone, if it was up to me we'd all be able to play immersive middle-earth video games, or actually be in middle-earth, for thousands of years till we got sick of it
other favorite middle-earth games: The One Ring RPG by Cubicle 7; LotR: The Card Game by FFG; Hobbit/LotR Strategy Battle Game by GW
In England, the local trash/rubbish tips have strict rules on what you can throw away.
You are limited to one 80 lt (21 US Gal) bag of DIY waste a week, eg tiles, doors, windows, flooring etc, which means in reality, one fence panel, or one door etc.
I turn up with my car full of diy stuff hoping to throw it away without being seen
A worker looks in my car and explains their policy to me
I said words to the effect of
"oh, I'm very sorry, thanks for explaining it to me, I didn't realise. What can I throw away now, I'll take the rest home with me"
The end result was he let me throw away the lot and said how nice it was to have someone speak to him civilly, saying most people swore at him when told they couldn't throw their stuff away.
The same when I have problems with call centres or with items from shops etc, I always start by asking how their day is, very jokingly saying I'm going to be one of those customers and stressing politely I know it's not their fault personally. It's amazing how much they will bend over to help when your polite.
That said, I would be lying if I said on a very few occasions I have always remained polite, a few times over the years I have met very very arrogant staff who shouldn't be allowed anywhere near customers and felt like I was talking to a brick wall. Usually I simply politely give up and ring back etc. But very occasionally they have wound me up to snapping point, it doesn't achieve anything and isn't in any way clever, but everyone has their breaking point.
Anyhow not quite sure how you you them move from that point into talking about doom & gloom and people complaining about future xpacs. Comes across as a bit random.
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kudos to the administrator too. (if thats the right title)
the response time to some of these beyond crazy spam/troll is quite amazing.
they probably get the most slack for there work but credit where credits due
The other Record HD will break? Most Worst Reviews ever by PC Gaming Web Sites. We have already seen one and I am sure there will be a lot more to come.
Ramble On's Channel: http://www.youtube.com/user/QuantarLOTRO?feature=mhee
Forums in general (not talking about LOTRO here) have one common feature in my opinion:
- everyone who is not satisfied puts angry remarks about game on forum
- everyone who is satisfied just plays the game and sees no need to spend the time on forum writing some positive messages
It is often like having 1000 happy silent customers and 10 unhappy customers creating angry topics.
It is VERY fortunate if forum moderator or developer or game owner do not spend 50% of his/her time trying to make those 10 unhappy customers happy, but spent 99% his/her time to keep 1000 silent customers happy.
It's my opinion.
Don't worry though - there were some lotro Helm's Deep reviews hidden in there. Not going to post what they said
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What I can say is there are those who swear up and down they've been banned, who aren't. In fact they don't even have a single warning much less an infraction.
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