Here's a quote from an SOE director about the change and the resulting backlash:
SWG wasn't a behemoth, but it had a steady and dedicated base of 200,000 - 300,000 subscribers pre NGE. Many of those players left when the NGE hit. Did that kill the game? No, they brought in enough new subs to continue supporting the game for several more years, but it is the prime example of a company completely disrespecting their long-time players. From what I've heard I don't think the upcoming class revamp is on par with the dramatic changes that the NGE introduced, but some of the reactions are in the same vein.
Oh ok if even SOE admits they are at fault it must have been REALLY bad, thanks for the link.
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