Thank you for your inquiry. Your help request has been escalated to a senior member.
I have reviewed your account in detail and apologize but there is nothing further that we can adjust in our systems or on your account to resolve whatever errors you are experiencing. Other purchases from players in your region are processing without issue, and we have had no similar reports of what you are experiencing.
I understand your frustration but as previously stated, a manual points purchase is the only way we can assist at this time. Please note that any further responses or tickets requesting that we make an adjustment will not receive a response.
Senior Customer Service Agent