I was a regular player back from 2008-2011, and I hadn't realized how much I had missed the game and came back only to notice someone had stolen my account. Just as a list they had:

-Changed all my information, including name, address, billing info, email address.
-Changed all my characters, including renaming my main toon they couldn't even find my character in the system.
-Added 7 new characters
-Changed account settings
-Set all of my old buddies to Ignore so they couldn't see me on their lists

I was lucky I saved all my old billing info and purchase emails. But Customer Support was very helpful in getting my account back.

Anyone had this experience? And how did the process go of restoring items, repairing account?

I look forward to playing again, and the world has really changed.