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  1. #1
    Join Date
    Jan 2009
    Posts
    4

    So, it says I won the Helm's Deep Lottery, but...

    I was notified that I won the Helm's Deep Premium Edition lottery on Friday on my character Moonsilver on Dwarrowdelf, but I haven't received an in-game email at all. I just want to know when the code comes... it doesn't usually take this long for lotteries to come in the mail.

  2. #2
    Join Date
    Dec 2010
    Location
    Sweden
    Posts
    3,293
    Congratulations! Other thread where someone had trouble with a code, suggested action was to pop a personal message to Sapience, alternatively a ticket for support.

  3. #3
    Join Date
    Apr 2008
    Location
    The Highlands of Scotland
    Posts
    5,414
    There was a problem with people receiving the in-game email that contained both the code and some currency. When they detached the currency the mail auto-deleted, so if they hadn't written down the code, it suddenly disappeared.

    Perhaps they are holding off sending out the mails until they have a suitable fix (such as sneding the code and the currency in separate mails).
    [COLOR=Red][B]TANSTAAFL[/B][/COLOR]

  4. #4

    Cool an old tagline

    Had to smile Mik47 hadn't seen that acronym for years- good old Robert A. Heinlein can still strike a smile.

  5. #5
    Sapience is offline Former Community Manager & Harbinger of Soon
    Join Date
    Aug 2008
    Posts
    9,518
    Quote Originally Posted by BeBreezy View Post
    I was notified that I won the Helm's Deep Premium Edition lottery on Friday on my character Moonsilver on Dwarrowdelf, but I haven't received an in-game email at all. I just want to know when the code comes... it doesn't usually take this long for lotteries to come in the mail.
    Not according to the lottery database. The winner of the most recent lottery was a different character.
    In looking back over all three I do see you won last month. My guess is you won, never logged in to claim the email, and the mail expired and was removed.

    Send me a PM and I'll see what I can do.

    This is a good reminder to check on your winnings as soon as a lottery expires, because with the exception of these codes we are 100% unable to replace the winnings. So any gold, silver, or in game items won are gone once the mail is deleted.

  6. #6
    Join Date
    Jan 2009
    Posts
    4
    Quote Originally Posted by Sapience View Post
    Not according to the lottery database. The winner of the most recent lottery was a different character.
    In looking back over all three I do see you won last month. My guess is you won, never logged in to claim the email, and the mail expired and was removed.

    Send me a PM and I'll see what I can do.

    This is a good reminder to check on your winnings as soon as a lottery expires, because with the exception of these codes we are 100% unable to replace the winnings. So any gold, silver, or in game items won are gone once the mail is deleted.
    Yeah, sorry... I just realized I misread the date -____- Thanks for responding. I don't know how I missed that lottery. =(

 

 

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