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  1. #1

    does not launch on parental controls

    Hello,

    The lotro client crashes when starting up with an account that has parental controls enabled. I believe this is because it is trying to access an https url. Has anyone experienced this or know of any https urls that are accessed?

  2. #2
    Join Date
    Feb 2007
    Location
    Philadelphia, PA
    Posts
    2,810
    Quote Originally Posted by Jobone View Post
    The lotro client crashes when starting up with an account that has parental controls enabled. I believe this is because it is trying to access an https url. Has anyone experienced this or know of any https urls that are accessed?
    There is definitely an issue with Parental Controls.
    This problem has been discussed before. I don't know that we ever figured out a "fix" -- however, see:
    http://lotro-wiki.com/index.php/Mac_...the_Mac_Client
    For possible ideas.

    I don't know enough about the specifics of Parental Controls, but from the little I do know -- once you have turned them on, you will have trouble.

    If you have AppleCare, I would strongly recommend calling Apple support and asking them what is happening.

    One question first... what is actually happening? I.e. What do you mean "when starting up"?

    Please describe everything that DOES happen so that we can figure out at what point the problem is happening.

    The first thing the client (Launcher) does when you launch it is the verify the status of the data files and proceed to patch (update) them.
    That all does take place via http traffic.

    The answer may be as simple as allowing "gls.lotro.com" or "patch.lotro.com" as allowable destinations.... but I don't know how to do that with Parental Controls as I have never used them.

    Then please report back what the fix is so I can add it to that article at LOTRO-wiki.

    There is an Apple video on Parental Controls here: http://www.apple.com/findouthow/mac/#parentalcontrols
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