I tried to pre-purchase helmsdeep but after I payed I recieved a message that I was logged out during the payment. The money is from my bankaccount and I got a conformation from ultimatepay that they recieved it but that turbine hadn`t accepted the payment yet. I did send in a ticked but that was 3 days ago and I haven`t got an answer yet. Has anyone had the same problem and able to help me. Or has anyone an idea how long it will take for the ticket to be answered.