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  1. #1

    Lotroclient has encountered a problem and needs to close.

    I've downloaded the game several times already and I'm at a lose as to why the game does not want to load.
    I've checked my video card for updates, checked my firewall, ran the repair, I don't appear to be missing any .dat files shown here -(http://support.turbine.com/ics/suppo...questionID=283).
    The first time I downloaded the game I installed the HD version, but then I was told that with windows XP-32bit I should go with standard.
    I then downloaded the standard version, using the 'express' download not 'custom', but the problem still is happening.
    This computer runs Aion, WoW, Sims 3, Starcraft 2 and other games perfectly fine with no problems. It's the first time I'm ever trying to play this game.
    I did have to download something called Pando Booster, could it be an issue with that- something I have to set up to fix my problem?


    I load up the game and type in my password.


    I click play.


    This little message appears.


    It starts to load.


    Then, the entire screen goes black, and my mouse cursor turns into an hour glass. It lasts two seconds.

    Then, I'm back at my desktop and this error appears, and I am unable to load into the game.


    I'll really like some advice as to what I should do or try to get the game running, since I can't really find anything online that resembles my issue.
    Thank you

  2. #2
    Join Date
    Feb 2007
    Location
    Tennessee
    Posts
    2,277
    Start by following the sticky

    https://www.lotro.com/forums/showthr...ated-8-12-2010


    First, make sure you add the lotro client to your firewall, virus real time scanning and internet provider software exception.

    You may have to remove it and add it back after some updates, if this reoccurs.

    If it happens after you do this, you will want to read through the sticky above and pay special attention to the section on ports.



    http://support.turbine.com/link/port...ped-responding
    Last edited by EmyrSelyf; Oct 04 2013 at 04:52 PM.

  3. #3
    All my ports are already outbound, so I don't think it's a problem with ports. Do not use proxy. I re-added the game to the firewall exceptions and the game still isn't loading.

  4. #4
    Don't feel alone ... This problem started for me right after RoR released, except my client only has this problem in Rohan, mounted on war steed most often triggers it, but also happens just running around. The ridiculous thing is: does not matter if it is A win xp pro machine, or win 7 64-bit machine. Can happen on any one, any time in Rohan. I wish someone would come up with a reason for this. I'm beginning to wonder if the expansion will be as frustrating when it releases. I have clean installed Lotro on each machine more than once ... has ANY time at all been spent on helping those of us with this issue to be able to play without CTD several times in a session (sometimes every half hour! We both pay our accounts annually, and have purchased every expansion. I am quite sure we are not the only ones sharing this problem with the OP ... someone PLEASE, PLEASE help us to enjoy the game as we could before Rohan!!
    Last edited by blackracker; Oct 11 2013 at 02:40 AM.
    [B][I][COLOR=yellow]Where am I going ... and why am I in this handbasket??[/COLOR][/I][/B]

  5. #5
    Join Date
    Apr 2007
    Location
    Sunny SoCal, USA
    Posts
    6,396
    For the OP, as well as anyone else who has a problem, you may want to post a dxdiag of your system. How to do so should be in a sticky somewhere on this forum I believe.

    RIP ELENDILMIR • Jingle Jangle
    Landroval
    : LAERLIN (Bio + Drawings) • LAERWEN • OLORIEL • AETHELIND (Bio + Drawing) • NETHAEL

  6. #6
    try deleting your userpreferences.ini file.

    Edit: better description of the entire process.
    Last edited by Namesse; Oct 12 2013 at 03:11 PM.

 

 

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