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  1. #1

    This is getting on my nerves!

    I have been playing lotro for the past 3 or 4 weeks, and withing the last two days I my server connection has been timing out like every 15 minutes, evrything just stops for 5 minutes and then it gives me a black screen that says 'server has timed out" or some such. I allowed access to my firewall. It isnt my internet connection because I surf the internet while it stops. Please help! Thanks in advance. Cheers.

  2. #2
    Join Date
    Jan 2011
    Posts
    448
    Start with this connection troubleshooting post and report back with specifics, please. Pay close attention to the tracert and pingplotter diagnostics, as those may help prove/disprove ISP fault.
    Join the LotRO Volunteer QA Team!
    Use the bug reporting tool or type /bug in-game!*
    *no rants please

  3. #3
    You aren't the only one. Within the last hour, I had severe issues with the Lotro homepage which loaded slow as molasses or didn't load at all. I did three traceroutes, and all showed a big issue at the border from my ISP (dtag) to Alter.net, and again from Alter.net to pnap (the provider to which the Turbine servers are linked)

    C:\Users\[user]>tracert gls.lotro.com

    Routenverfolgung zu gls.lotro.com [74.201.102.12] über maximal 30 Abschnitte:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 42 ms 43 ms 42 ms 217.0.117.88
    3 44 ms 42 ms 45 ms 87.190.188.102
    4 194 ms 191 ms 191 ms was-sb1-i.WAS.US.NET.DTAG.DE [62.156.131.162]
    5 * * 188 ms 194.25.211.18
    6 * 201 ms 201 ms 0.ae1.XL4.BOS4.ALTER.NET [140.222.226.15]
    7 205 ms 210 ms * 0.xe-11-2-0.GW15.BOS4.ALTER.NET [152.63.21.162]

    8 * 199 ms 199 ms internap-gw.customer.alter.net [152.179.134.214]

    9 * 203 ms 202 ms border1.te8-1-bbnet2.bsn003.pnap.net [63.251.128
    .107]
    10 * * * Zeitüberschreitung der Anforderung.
    11 205 ms 203 ms 203 ms 74.201.102.154
    12 203 ms 203 ms * 74.201.102.12
    13 * * 203 ms 74.201.102.12

    Ablaufverfolgung beendet.

    C:\Users\[user]>tracert gls.lotro.com

    Routenverfolgung zu gls.lotro.com [74.201.102.12] über maximal 30 Abschnitte:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 42 ms 42 ms 44 ms 217.0.117.88
    3 47 ms 43 ms 43 ms 87.190.188.102
    4 * * 190 ms was-sb1-i.WAS.US.NET.DTAG.DE [62.156.131.162]
    5 188 ms * * 194.25.211.18
    6 215 ms * * 0.ae1.XL4.BOS4.ALTER.NET [140.222.226.15]
    7 * * * Zeitüberschreitung der Anforderung.
    8 199 ms 199 ms * internap-gw.customer.alter.net [152.179.134.214]

    9 * 201 ms 201 ms border1.te7-1-bbnet1.bsn003.pnap.net [63.251.128
    .43]
    10 * 203 ms * turbine-7.border1.bsn003.pnap.net [64.95.76.202]

    11 202 ms * 209 ms 74.201.102.154
    12 202 ms 201 ms 202 ms 74.201.102.12

    Ablaufverfolgung beendet.

    C:\Users\[user]>tracert gls.lotro.com

    Routenverfolgung zu gls.lotro.com [74.201.102.12] über maximal 30 Abschnitte:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 42 ms 48 ms 41 ms 217.0.117.88
    3 43 ms 43 ms 42 ms 87.190.188.102
    4 * 191 ms * was-sb1-i.WAS.US.NET.DTAG.DE [62.156.131.162]
    5 188 ms 188 ms * 194.25.211.18
    6 * 200 ms 200 ms 0.ae1.XL4.BOS4.ALTER.NET [140.222.226.15]
    7 * * 200 ms 0.xe-11-2-0.GW15.BOS4.ALTER.NET [152.63.21.162]

    8 * 201 ms * internap-gw.customer.alter.net [152.179.134.214]

    9 201 ms 201 ms 201 ms border1.te8-1-bbnet2.bsn003.pnap.net [63.251.128
    .107]
    10 * 201 ms * turbine-7.border1.bsn003.pnap.net [64.95.76.202]

    11 202 ms * * 74.201.102.154
    12 202 ms 202 ms 202 ms 74.201.102.12

    Ablaufverfolgung beendet.


    Trying to log into the game resulted in a constantly dark grey 'login' button. Now the patch server is very reluctant to reply to my client, it takes a number of attempts until I get the login line.

    I hope this issue is fixed soon, not soon(tm) (crosses fingers). Dying by lag (even if it is only virtual) isn't funny.


    Greetings, Polymachos

 

 

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