... and once you are there, and you know that you need assistance, and you click on the HELP link at the top right, and you are directed to http://support.turbine.com...
Have you submitted a support ticket on the issue? Have you described to them in detail the account issues you are experiencing? Have you gotten any kind of reply back from them that isn't automated?
I had noticed you said that Turbine had your basic account information. What I didn't notice was any other information on how you pursued the issue further with Turbine and what they had said or done for you. Posting your account issue in the LOTRO forum isn't likely to get the issue fixed... it is more likely that people will reply like I have that you need to make Turbine aware of the issues, and work with them directly.
[CENTER][URL="http://lotro-wiki.com/index.php/Social:Kinships_of_Vilya"]Vilya Kinships[/URL] - [URL="http://lotro-wiki.com/index.php/Social:Lost_Alliance"]Lost Alliance[/URL] - [URL="http://lotro-wiki.com/index.php/User:Tuveneil"]Me[/URL][/CENTER]