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Results 1 to 11 of 11
  1. #1
    Sapience is offline Former Community Manager & Harbinger of Soon
    Join Date
    Aug 2008
    Posts
    9,518

    [Official Feedback Request] Character Data Not Updating

    We're trying to better understand the issue of certain characters not updating properly. Those of you experiencing the issue can help us by providing the following information.


    • Character Name
    • Game Server
    • Whether that character has ever been transferred?
      • If yes, old server and current server

    • Character's Current actual level
    • The Character's level reported by the lottery.


    Please note, we are asking for ONLY this information. Please do not clutter the thread with opinions, editorials, theories or other comments. We want this to be a very quick and easy to read resource for the web team to look at a list of players and try to discern the issue and work on a resolution.

    Any posts other than those we requested will be removed.
    Last edited by Sapience; Aug 28 2013 at 10:39 AM.

  2. #2
    Join Date
    Apr 2011
    Posts
    1,250
    Quote Originally Posted by Sapience View Post
    We're trying to better understand the issue of certain characters not updating properly. Those of you experiencing the issue can help us by providing the following information.
    Hey, I don't know if this counts in here but I've noticed this for a while now. I have a dead toon that keeps showing up for a lottery.
    • Character Name Burgol
    • Game Server Riddermark
    • Whether that character has ever been transferred? No, but he was deleted a couple years ago.
      • If yes, old server and current server

    • Character's Current actual level Deleted
    • The Character's level reported by the lottery. 14



    I hope you can take care of this. I killed him years ago, but he just won't stay dead. There used to be 2 others, but they seem to have gone into the light.

  3. #3
    • Character Name Agelthael
    • Game Server Brandywine
    • Whether that character has ever been transferred? Yes
      • If yes, old server Melendor

    • Character's Current actual level 70
    • The Character's level reported by the lottery. 54
    It's not Teal... it's [SIZE=3][COLOR=#00ffff][B]CYAN[/B][/COLOR][/SIZE]!

  4. #4
    Join Date
    May 2011
    Location
    Turin, Italy
    Posts
    118
    • Character Name: Funyan
    • Game Server: Brandywine
    • Whether that character has ever been transferred?
      • No, created on the server about 40 days ago

    • Character's Current actual level: 15
    • Character's level reported by the lottery: none, the character doesn't show up even in lotteries that state "from level 10 up".


    All my other 11 alts are present and updated correctly and quickly (btw, they are all in different servers).

  5. #5
    Character Name : Detraction
    Game Server Brandywine
    Whether that character has ever been transferred? No
    If yes, old server and current server

    Character's Current actual level 65
    The Character's level reported by the lottery. na

    Repeat for all 4 of my Brandywine toons. All of my Vilya toon show, but none of the Brandywine ones. I just transferred two toons today from Vilya.

  6. #6
    Join Date
    Apr 2007
    Location
    Atlanta
    Posts
    35
    • Character Name - Xarangil
    • Game Server - Brandywine
    • Whether that character has ever been transferred? No, created during orignal beta (2007)
      • If yes, old server and current server

    • Character's Current actual level - 85
    • The Character's level reported by the lottery. - 83


    Thanks!
    [CENTER][B][COLOR=#339966][SIZE=3][FONT=book antiqua]+Xarangil-Loremaster(85)|Trippin-Hunter(67)+
    +Xarendir-Rune-Keeper(67)|Ordswig-Champion(41)+
    +Marazur-Guardian(38)|Xardacar-Minstrel(42)+
    +Xartho-Warden(28)+[/FONT][/SIZE][/COLOR][/B]
    [/CENTER]

  7. #7
    Join Date
    Apr 2008
    Posts
    21
    •Character Name: Pelior
    •Game Server: Brandywine
    •Whether that character has ever been transferred? Nope

    •Character's Current actual level: 85 (and has been for months)
    •The Character's level reported by the lottery: 78 (unless it has changed over last week or so)

    Edit: All good now. Thanks!
    Last edited by MotorZ0; Aug 30 2013 at 11:07 AM.

  8. #8
    Character: Thrushili - Server: Brandywine - Never transferred - Current lvl: 85 - Lottery lvl: 65

    Character: Thelosadan - Server: Brandywine - Never transferred - Current lvl: 85 - Lottery lvl: 65

    Character: Lerinthrir - Server: Brandywine - Never transferred - Current lvl: 85 - Lottery lvl: 65

    Character: Baelnorn - Server: Brandywine - Never transferred - Current lvl: 85 - Lottery lvl: 61

    Character: Feraidis - Server: Brandywine - Never transferred - Current lvl: 60 - Lottery lvl: 14

    Character: Gelleborn - Server: Brandywine - Never transferred - Current lvl: 29 - Lottery lvl: 12
    [charsig=http://lotrosigs.level3.turbine.com/032020000000023ee/01001/signature.png]Thermoincur[/charsig]

  9. #9

    Help Please

    Character Name:Ninvelaith
    Game Server:Meneldor
    Whether that character has ever been transferred?
    No

    Character's Current actual level: 10
    The Character's level reported by the lottery.
    Character does not show up at all.

    Thank You

  10. #10

    Character Deleted Two Years Ago still showing as active on Lottery

    Character Name - Picara
    Game Server - Meneldor
    Never transferred

    Character's Current actual level - DELETED
    The Character's level reported by the lottery - 17
    "After much consideration the mystery meat inside the cafeteria burritos shall remain a mystery. Trust us, it's better that way."

  11. #11
    Character Name - Markilthrop.

    Game Server - Withywindle.

    Never transferred.

    Character's Current actual level - Deleted about 2 years ago.

    The Character's level reported by the lottery - 18

 

 

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