We have detected that cookies are not enabled on your browser. Please enable cookies to ensure the proper experience.
Page 1 of 2 1 2 LastLast
Results 1 to 25 of 49
  1. #1
    Join Date
    Feb 2011
    Posts
    579

    Update: The current status of Character Transfers

    Over the past couple of weeks we have re-opened Kinship renames and Character Undeletes free of charge for premium and VIP players. We are excited about the changes to these services, and hope you are as well.

    That said, we realize that the most sought-after service that has been put on hold is the Character Transfer, and we wanted to take a moment to provide everyone with an update.

    Due to increased volume over the last few months we had to temporarily close down our Paid Services. It had become apparent that in order for us to continue to provide efficient, quality support to all players, this was a necessity. A few weeks ago we were able to start providing these services again , and Character Transfers are next.

    We are not yet ready to set a time for the Return of the King, Character Transfers. As mentioned back in March, we are making changes to the Character Transfer service. In an effort to make Character Transfers quick and easy for players, we are working on making them automated! However, it is taking more time than initially expected to make this an automated service. We realize that players really, really want these transfers back as soon as possible, so our plan is to bring them back before the automated transfer system is ready. Please note that Character Transfers will continue to be a Paid Service, not a Premium Service similar to Kinship renames or character undeletes.

    We are working out the best way to bring this service back as soon as we can, while maintaining acceptable turnaround times and avoiding any other problems that may arise. Once again, we will provide another update as soon as we have one. Your patience as we work this out is greatly appreciated.

    --------------------------------

    Ces dernières semaines, nous avons rendu possibles à nouveau les changements de nom de confrérie et les restaurations de personnage, gratuitement pour les joueurs premium et VIP. Nous sommes ravis du retour de ces services, et nous espérons que vous l'êtes aussi.

    Cela dit, nous sommes conscients du fait que le service suspendu le plus demandé est le transfert de personnage, et nous souhaitions prendre le temps de tenir tout le monde au courant de l'état actuel de la situation.

    Dû au volume plus important ces derniers mois, nous avions été obligés de suspendre temporairement nos services payants. Il était devenu évident qu'il était nécessaire de le faire pour pouvoir continuer à fournir une assistance efficace et de qualité à l'ensemble des joueurs. Il y a quelques semaines, nous avons pu commencer à fournir ces services à nouveau, et le transfert de personnage est le prochain sur la liste.

    Nous ne sommes pas encore en mesure de vous donner la date du Retour du Roi, le transfert de personnage. Comme nous l'avions évoqué au mois de mars, nous apportons quelques modifications au service de transfert de personnage. Afin de rendre les transferts de personnage plus rapides et plus faciles pour les joueurs, nous souhaitons automatiser le processus ! Cependant, l'automatisation du service prend plus de temps que nous ne l'avions initialement prévu. Nous sommes conscients du fait que les joueurs souhaitent avoir accès aux transferts dès que possible, donc nous prévoyons de les rendre à nouveau possibles avant que le système de transferts automatisés ne soit opérationnel. Veuillez noter que les transferts de personnage continueront à être un service payant, et non un service premium comme les changements de nom de confrérie ou les restaurations de personnage.

    Nous sommes en train de déterminer la meilleure manière d'offrir ce service à nouveau dès que possible, tout en respectant des délais acceptables de traitement des demandes et en évitant tout autre problème potentiel. Nous vous communiquerons une autre annonce dès que la situation aura évolué. Nous vous sommes très reconnaissants de votre patience pendant que nous œuvrons à cette tâche.

    --------------------------------------

    Bereits seit ein paar Wochen sind für Premium- und VIP-Spieler die Umbenennung von Sippen und die Wiederherstellung gelöschter Charaktere wieder kostenlos möglich. Wir freuen uns, dass wir diesen Dienst erneut anbieten können und hoffen, dass ihr ihn als Spieler zu schätzen wisst.

    Allerdings sind wir uns durchaus bewusst, dass der am häufigsten nachgefragte Dienst die Charakter-Übertragung ist. Dieser Dienst wurde noch nicht reaktiviert und wir möchten die Zeit nutzen, um Euch ein paar neue Information zu geben.

    In den vergangenen Monaten sahen wir uns durch ein verstärktes Aufkommen gezwungen, unsere bezahlten Dienste zeitweilig vom Netz zu nehmen. Dies war leider notwendig geworden, weil wir auf lange Sicht allen unseren Spielern einen effizienten und erstklassigen Kundendienst bieten wollen. Seit ein paar Wochen können wir alle unsere Dienste wieder anbieten und jetzt ist es nur noch eine Frage der Zeit, bis die Charakter-Übertragung wieder dazugehört.

    Ab welchem genauen Datum die Charakter-Übertragung wieder erhältlich ist, haben wir jedoch noch nicht festgelegt, da wir daran noch einige Änderungen vornehmen. Wir hatten bereits im März darauf hingewiesen, dass wir die Charakter-Übertragung automatisieren wollen, damit diese von Spielern schnell und einfach durchgeführt werden kann. Leider nehmen diese Änderungen mehr Zeit in Anspruch, als ursprünglich gedacht. Da wir wissen, dass viele Spieler es kaum abwarten können, bis die Charakter-Übertragung wieder möglich ist, haben wir beschlossen, den Dienst frühzeitig wieder anzubieten; noch bevor die Automatisierung realisiert ist. Bitte beachtet, dass die Charakter-Übertragung ausschließlich als bezahlter Dienst angeboten wird - im Gegensatz zu den Premium-Diensten, wie die Umbenennung von Sippen oder die Wiederherstellung gelöschter Charaktere.

    Wir arbeiten hart daran, den Dienst so schnell wie möglich wieder anbieten zu können, ohne zu riskieren, dass es nach dem Start lange Wartezeiten oder andere Probleme geben wird. Sobald wir neue Fortschritte zu verzeichnen haben, werden wir Euch sofort darüber informieren. Und noch einmal vielen Dank für Eure Geduld!

    -Carpe Noctem
    Last edited by CarpeNoctem; Jul 24 2013 at 07:28 PM. Reason: adding translations

  2. #2
    Join Date
    Jun 2011
    Location
    Germany
    Posts
    30
    Great News, indeed.

    Will there now be a possibility to transfer chars between US-servers and former EU-servers and vice versa? This would also activate character-copy from EU to Bullroarer.

    I like beta testing. But I don't want to spend 1+ hour after each character wipe to set up a new char, getting equipped, rearranging skills in quickslots and riding manually to the new area.
    Toons:
    Gwaihir: Hagridarius, Hagrideorn, Hagrideus, Hagridli, Hagridolas, Xarah
    Landroval: Curvith

  3. #3
    Join Date
    Jul 2010
    Location
    Chicago
    Posts
    675
    Quote Originally Posted by CarpeNoctem View Post
    We are not yet ready to set a time for the Return of the King Character Transfers.
    So is this a Paid Service when you start out as a Ranger and then transfer to Gondor to become King? Sign me up!

  4. #4
    HOT DAMN!!!!!!!!!!!!

    Sorry I just had to say it.

  5. #5
    Join Date
    Feb 2011
    Posts
    579
    Transfers between EU and NA servers are not going to be available. Unfortunately, this is something we will probably never be able to do.

  6. #6

    Thumbs down

    keiner versteht warum turbine nicht den char transfer wieder einführt.

    wo ist das problem?

    es hat doch immer gut funktioniert und hat geld in die kasse von turbine gebracht.

    ich glaube nicht an ein technisches problem....................... ..

  7. #7
    ich möchte von meinem server weg wegen den rangcheatern und ausnutzen von exploits( immer die selbe Sippe!!)

  8. #8
    sooner the better we all been waiting very patiently on you Turbine for these transfer to come back up!I have 3 alts Im still wonting to transfer

  9. #9

    Angry

    ´keine Firma würde über monate an solch einen simplen Progamm ihre Kunden warten lassen und das seit März !!!
    Last edited by Hadoril; Jul 25 2013 at 04:14 PM.

  10. #10
    Join Date
    Jul 2011
    Location
    Belgium
    Posts
    695
    Adrionos, please stop complaining... Especially in German, which most people here don't even understand.

    Carpe Noctem mentioned that they were improving character transfers because the requests were stacking up, so just be patient while they work on it. Whether you believe if it's a technical issue or not, complaining won't make them bring it back faster. It just makes them annoyed, just like a lot of other people.
    Fordil of Landroval, Minstrel officer of The Alliance

    Check out my Guide for New Players: https://www.lotro.com/forums/showthread.php?507561-GUIDE-New-to-LOTRO-hints-and-tips

  11. #11
    hi

    I also work in a German great group (daimler)

    our board would not wait four months until they have a problem solved in such a small art

    especially if it went well, and has previously recorded a lot of money

    (googel translate)

  12. #12
    This is good news. I don't want to sound like I am trying to rain on the parade but why couldn't this news have been released sometimes over the last 4 months? People are more understanding when they have information to work with. I was starting to think that this would never happen. I understand how busy those working on the project is so I believe some slack is in order. I hope the process goes smooth and thanks!
    they are all dead.. they just don't know it yet....

  13. #13
    Join Date
    Apr 2008
    Location
    Lothlorien
    Posts
    77
    Quote Originally Posted by CarpeNoctem View Post
    Transfers between EU and NA servers are not going to be available. Unfortunately, this is something we will probably never be able to do.
    I thought the EU servers no longer existed as such? Hence the reason we see all the servers at the login screen?

    Are you saying that transferring from say Landroval to Laurelin will not be possible?
    [COLOR="Orange"][SIZE="3"][B]Mythildir[/B][/SIZE][SIZE="2"], Keeper of Mysteries. Rank 8 Elven Lore-Master of Lorien.[/SIZE][/COLOR]
    [I]A wizard is never late, nor is he early; he arrives precisely when he means to.[/I]

  14. #14
    Join Date
    Apr 2007
    Location
    Sunny SoCal, USA
    Posts
    6,436
    Quote Originally Posted by Mythildir View Post
    I thought the EU servers no longer existed as such? Hence the reason we see all the servers at the login screen?

    Are you saying that transferring from say Landroval to Laurelin will not be possible?
    The EU servers don't, but (while I don't know the details) there seems to be a major difference in how characters were stored or something, which makes the two types of characters between the two types of servers (old EU and NA) incompatible.

    RIP ELENDILMIR • Jingle Jangle
    Landroval
    : LAERLIN (Bio + Drawings) • LAERWEN • OLORIEL • AETHELIND (Bio + Drawing) • NETHAEL

  15. #15
    Quote Originally Posted by Mythildir View Post
    I thought the EU servers no longer existed as such? Hence the reason we see all the servers at the login screen?
    We have a unified client that is able to communicate with both EU and NA data format servers.
    Quote Originally Posted by Mythildir View Post
    Are you saying that transferring from say Landroval to Laurelin will not be possible?
    It is not possible because there is a single client, NA server software, EU server software, NA data and EU data. Turbine has not been able to translate the data between the two formats.

    We faced the same issue at the companies that I have worked for in software development. The conversion will result in errors. We have to depend on the users to identify the errors. In some cases, we have done the conversion. Waited for all the angry complaints. Spent the dollars to manually fix. Compensate. Suffer thru the loss of a percentage of the customers because they had zero or low tolerance for any errors on our part.

    It is never an easy decision. In some cases like buying another company. You have to bite down and suffer thru the process of integrating payroll, accounting and other systems.
    Unless stated otherwise, all content in this post is My Personal Opinion.

  16. #16
    Join Date
    Jun 2011
    Location
    Belgium
    Posts
    602
    Quote Originally Posted by Yula_the_Mighty View Post
    (...)
    In some cases, we have done the conversion. Waited for all the angry complaints. Spent the dollars to manually fix. Compensate. Suffer thru the loss of a percentage of the customers because they had zero or low tolerance for any errors on our part.
    (...)
    Wouldn't the low tolerance be expected in this case? Character transfers will still be a paid service. People would trust Turbine and pay them to do their work.

    The way mentioned above would not be a good way here. It's better to be honest and tell the customers it's not possible, than selling a broken service.
    Dobric 100 guardian Dobs 101 burglar Dorblin 64 runekeeper Dobli 37 minstrel Dimbli 20 champion Dobriel 20 loremaster Dabeldor 23 captain Dobegar 21 hunter Dobebrand 21 warden Dobeorn 23 beorning | Moved from Snowbourn and Gilrain to Laurelin

  17. #17
    Quote Originally Posted by DobbelB_EU View Post
    Wouldn't the low tolerance be expected in this case? Character transfers will still be a paid service. People would trust Turbine and pay them to do their work.
    For a paid service you never want to go this route on an individual transaction. Instead you would do it all at once.

    What we did was resolve the underlying differences in the data via conversation of one database to the format used by the other database. After the conversion we had thousands of data errors in the combined database. We had to fix the errors one by one as customers complained. Some errors we found ourselves when the system blew up (did not work right) when it tried to access specific records.
    Unless stated otherwise, all content in this post is My Personal Opinion.

  18. #18
    ich glaube nicht das der chartransfer jemals wieder kommt, turbine kann es nicht.......warum sollte es sonst so lange dauern??

    es hat ja sonst auch immer funktioniert!!!







    I do not believe chartransfer one day comes again, turbine is not able to do it....... why it should last, otherwise, so long??

  19. #19
    Join Date
    Jul 2013
    Posts
    1
    Does it mean that i can transfer my Account like in 2011? Because i missed the transfer and my Account is lost now.

  20. #20
    Join Date
    Jul 2008
    Posts
    32
    Quote Originally Posted by CarpeNoctem View Post
    Transfers between EU and NA servers are not going to be available. Unfortunately, this is something we will probably never be able to do.
    Is not you will never be able to do , is just is not worth doing it , I bet there was a study to calculate the revenue from this and the conclusion was that is not high enough to put people working on this, but in IT everything is possible, you just need to want doing it.

    I'm from EU and stuck on US server , when I start playing 5 years ago on the US wasn't a problem, me and some friends we started playing on US because we had some bad experience with Codemasters , after the merge some of my friends start to play on EU servers , I didn't had time to start a new character there and after some time I quit paying my sub and stopped playing at all, waiting for a miracle to be able to transfer my char on EU server , so on the long run Turbine is losing not only the transfer money but sub money too and I know at least 4 persons who stopped playing from the same reason .
    Brickleul R7 Captain

    Bricks R8 Weaver

  21. #21
    Join Date
    Jun 2011
    Location
    Germany
    Posts
    2,040
    Quote Originally Posted by Brickleul View Post
    Is not you will never be able to do , is just is not worth doing it , I bet there was a study to calculate the revenue from this and the conclusion was that is not high enough to put people working on this, but in IT everything is possible, you just need to want doing it.
    One Does Not Simply Modify Primary Database Keys.
    Wer Hilfe will, muss Informationen liefern.
    >> Lotro World transfer status <<

  22. #22
    Quote Originally Posted by anthonyx View Post
    This is good news. I don't want to sound like I am trying to rain on the parade but why couldn't this news have been released sometimes over the last 4 months? People are more understanding when they have information to work with. I was starting to think that this would never happen. I understand how busy those working on the project is so I believe some slack is in order. I hope the process goes smooth and thanks!
    Yes, I agree. Its great to hear that transfers have not fallen completely off the roadmap but on the other hand I can't see any reason that this announcement could not have been made sooner. Character transfers have been down for a long time and from the sound of it we will be waiting quite a bit longer. I really hope character transfers are restored a significant time before Helm's Deep is released.

  23. #23
    Quote Originally Posted by Sechaii View Post
    Yes, I agree. Its great to hear that transfers have not fallen completely off the roadmap but on the other hand I can't see any reason that this announcement could not have been made sooner. Character transfers have been down for a long time and from the sound of it we will be waiting quite a bit longer. I really hope character transfers are restored a significant time before Helm's Deep is released.
    I agree with your agreement and I also agree that it would have been nice if we had had this information months ago. What would have been even nicer would have been if Turbine hadn't chosen to either not test or ignore the test results of the changes that caused the melt down in the first place. The lack of Paid Services wasn't because Paid Services themselves were broken, but rather because Turbine chose to discontinue them so they could devote customer service resources to a different area that was having issues that were relevant to more of the game population.

    Turbine is a company that has a great product with LOTRO, which is why I continue to play. I just wish their customer service was as outstanding as their product, as I don't get nearly the enjoyment out of playing their game as I used to because of this ongoing situation. The lack of Character Transfers and their four months of silence on the issue have tainted the game for me.
    All that glitters is not gold, but if it is, I call dibs on it.

  24. #24
    Quote Originally Posted by Major_T1g3r View Post
    Does it mean that i can transfer my Account like in 2011? Because i missed the transfer and my Account is lost now.
    not sure where this is coming from but if you did not migrate your account from the codemasters service by october\november 2011 you will never be able to migrate your account. the EU migration required the servers which codemasters hosted to be linked to the turbine service to verify account details, the old codemasters ceased to exist after the EU migration closed

    if you did not migrate your codemasters account to the new global service then sorry your codemasters lotro account is now lost

    what this thread is talking about is transferring between current game servers, the (former) EU servers which are part of the new global service stored their character\account details in a format which is incompatible with the (former) US servers which means EU players are likely to never be able to transfer from a (former) EU server to (former) US servers
    [CENTER][URL="http://mpws.guildlaunch.com/"][U][SIZE=3]Mischievous Pipe-Weed Smokers[/SIZE][/U][/URL][/CENTER]
    [CENTER] Blissfully smoking pipe-weed together on [I]Snowbourn[/I] since 14/04/07[/CENTER]
    [CENTER]spend all day smoking pipeweed and dreaming of gold[/CENTER]
    [CENTER][URL="http://mpws.guildlaunch.com/recruiting/create_apply.php?gid=163438"]JOIN US[/URL][/CENTER]

  25. #25
    Join Date
    Jul 2011
    Location
    Belgium
    Posts
    695
    Quote Originally Posted by BimboBaginss View Post
    What would have been even nicer would have been if Turbine hadn't chosen to either not test or ignore the test results of the changes that caused the melt down in the first place. The lack of Paid Services wasn't because Paid Services themselves were broken, but rather because Turbine chose to discontinue them so they could devote customer service resources to a different area that was having issues that were relevant to more of the game population.
    This is just some theory from players, Turbine never confirmed this. We don't know if this is what happened or not.
    Fordil of Landroval, Minstrel officer of The Alliance

    Check out my Guide for New Players: https://www.lotro.com/forums/showthread.php?507561-GUIDE-New-to-LOTRO-hints-and-tips

 

 
Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload