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  1. #1
    Join Date
    Sep 2013
    Posts
    1

    Exclamation Launcher error on gfs mac

    alright so my girlfriend spent all day downloading this so we could play together and this is the error we got when she tried to start it up once the download had completed

    Process: LotroLauncher [6819]
    Path: /Applications/LotroLauncher.app/Contents/MacOS/LotroLauncher
    Identifier: com.turbine.LotroLauncher
    Version: 1.0 (119)
    Code Type: X86 (Native)
    Parent Process: launchd [92]
    Date/Time: 2013-09-08 11:28:37.294 -0700
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6
    Interval Since Last Report: 1561139 sec
    Crashes Since Last Report: 2
    Per-App Crashes Since Last Report: 2
    Anonymous UUID: 45E2FCF7-8399-4F8A-8C6F-29FFEBA88E9F
    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread: 0
    Dyld Error Message:
    Symbol not found: _kCFWebServicesProviderDefault DisplayNameKey
    Referenced from: /Applications/LotroLauncher.app/Contents/MacOS/../Frameworks/QtWebKit.framework/Versions/4/QtWebKit
    Expected in: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    Binary Images:
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    0x166000 - 0x13eefef +QtWebKit 4.9.3 (compatibility 4.9.0) <1BD736E7-B319-37D7-ACD3-B3B78502820D> /Applications/LotroLauncher.app/Contents/Frameworks/QtWebKit.framework/Versions/4/QtWebKit
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    0x98cee000 - 0x98ceeff7 liblangid.dylib ??? (???) <FCC37057-CDD7-2AF1-21AF-52A06C4048FF> /usr/lib/liblangid.dylib
    0x98cef000 - 0x98d04fff com.apple.ImageCapture 6.1 (6.1) <B909459A-EAC9-A7C8-F2A9-CD757CDB59E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    0x98d05000 - 0x98db1fe7 com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x98db2000 - 0x98df9ffb com.apple.CoreMediaIOServices 142.0 (1497) <8F7F6CD1-A531-8A6D-77BE-7FD392A7FD32> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOServices
    0x98dfa000 - 0x98e1afe7 libresolv.9.dylib 41.1.0 (compatibility 1.0.0) <8C2B5FA8-2469-21C7-D297-F95A0FFE5F19> /usr/lib/libresolv.9.dylib
    0x98e1b000 - 0x98e4cff7 libGLImage.dylib ??? (???) <D18E2E76-DBF4-6930-039A-F66CA0D120B3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    0x98e4d000 - 0x98e53fff com.apple.CommonPanels 1.2.4 (91) <CE92759E-865E-8A3B-1488-ECD497E4074D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
    0x98fd4000 - 0x990aefff com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
    0x9915a000 - 0x9918dff7 com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
    0x9918e000 - 0x991a2ffb com.apple.speech.synthesis.fra mework 3.10.35 (3.10.35) <9F5CE4F7-D05C-8C14-4B76-E43D07A8A680> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x99380000 - 0x99438feb libFontParser.dylib ??? (???) <D2D0C922-5ED1-3AE9-6F99-707C74DF3E62> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x99439000 - 0x997a4ff7 com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x99883000 - 0x9988dfe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <DE0E0EF6-8190-3F65-6BDD-5AC9D8A025D6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
    0x99c70000 - 0x99d1eff3 com.apple.ink.framework 1.3.3 (107) <233A981E-A2F9-56FB-8BDE-C2DEC3F20784> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    0x99d5e000 - 0x99dbbff7 com.apple.framework.IOKit 2.0 (???) <482CF2CC-DF02-2B5B-2133-18F5EA0052A8> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x99ee7000 - 0x9a024fe7 com.apple.audio.toolbox.AudioT oolbox 1.6.7 (1.6.7) <423BDE4D-5082-B6CA-BB2C-E22A037235A4> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x9a025000 - 0x9a0defe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
    0x9a0e7000 - 0x9a0e7ff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x9a0e8000 - 0x9a0f1ff7 com.apple.DiskArbitration 2.3.1 (2.3.1) <AAE0185D-4A47-1833-27A3-03FDF734A3BA> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x9a0f2000 - 0x9a0f2ff7 com.apple.Carbon 150 (152) <8F767518-AD3C-5CA0-7613-674CD2B509C4> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x9a67c000 - 0x9a747fef com.apple.CoreServices.OSServi ces 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    0x9a7b7000 - 0x9a832fff com.apple.AppleVAFramework 4.10.27 (4.10.27) <BFD2D1CA-535C-F16F-0EB5-04905ABD65CF> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
    0x9a834000 - 0x9a837ffb com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
    0x9ab57000 - 0x9ab9dff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
    0x9ab9e000 - 0x9abe1ff7 libGLU.dylib ??? (???) <6CC3CE6A-7024-C685-EADA-7F9DC27128E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x9abe2000 - 0x9acc2fe7 com.apple.vImage 4.1 (4.1) <D029C515-08E1-93A6-3705-DD062A3A672C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
    0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
    Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f99
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_a irport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)
    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545032B9A302, 298.09 GB
    Serial ATA Device: MAT####ADVD-R UJ-8A8
    USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 7
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0245, 0xfa120000 / 4
    USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 2
    USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3

    if you read through that and know a solution, neither of us are particularly computer savvy but she is on a 4-5 year old mac. anyways thanks for helping !

  2. #2
    Hi there. According to this wiki page, she would need to be running at least Mac OS X 10.7.5. That is the updated 'Lion' operating system. It looks as though she is running 'Snow Leopard', 10.6.8. Hope that sheds some light on the situation.

 

 

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