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  1. #1

    Problems in the store - can't buy points

    I am unable to buy points in the store - and it appears I also can't buy them from Lotro market. All day yesterday, after completing all the info I get an error "System is not available. Please try again later" - I am still getting that. I tried last night from the lotro market and was able to purchase 5000, but when I went to purchase more, I got a message that they were "processing my purchase" or some such, but have not received the code yet from that purchase. Just now, after reading the frequently asked questions, it said to re-enter my information on the My Account site. When I attempted to do that, on putting in the month of expiration the drop down has 2 Julys, and no June. All the other months are there, but apparently June has been renamed to July (not to be confused with July?). So I can't enter an expiration date of June.

    Too weird for me. Any help on this?

    thanks,
    Casual R Us - Garatha

  2. #2
    WBS's Avatar
    WBS is offline Weatherstock Wayfarer
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    You need to contact Turbine Account Support.

  3. #3
    Join Date
    Nov 2011
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    577
    This is an issue we're currently working through. The months display in chronological order so the first "July" is meant to be "June". This may solve your problem.

    Choose the first July to indicate June on your account. If you continue to have problems, contact Account Support.

  4. #4
    They fixed the "2 Julys" issue and I was able to re-enter my credit card info. But that did not resolve the problem. It is still giving the same error on both accounts. I sent in 2 reports to account services, one two days ago, one last night, but have only received the auto-reply that they received them. I tried again this morning, still can't buy points for some reason.
    Casual R Us - Garatha

  5. #5
    Join Date
    Nov 2011
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    577
    I would highly suggest contacting Account Support.

  6. #6
    WBS's Avatar
    WBS is offline Weatherstock Wayfarer
    Destroyer of Worlds
    Join Date
    Jun 2011
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    If you can, contact them by telephone, it's very much faster.

    If not then you will have to wait on those tickets - they're very busy at the best of times and it can take more than a week to get an answer.

    I wouldn't keep sending in tickets though as that tends to be frowned upon.

 

 

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