Because Grimdi has far more time to reply to you and isn't trying to respond to thousands of other enquiries at the same time.
Originally Posted by Ultradeepfield
The thing with bugs like this is that Turbine have to be able to reproduce them in order to gather the data needed to fix them. If this is a rare bug (I'd never heard of it before) then managing to make it happen enough times for them in order to get the data they need could take a very long time, or may never happen at all in the end.
[center][url=http://forums.lotro.com/showthread.php?18699-How-to-get-help-on-the-Tech-Forums-and-how-to-contact-Turbine][color=gold]How to get help on the Tech Forums and how to contact Turbine[/color][/url]
[color=green]Please reply to the topic or PM me if a solution I posted works for you: The more data I can gather the better I can help.[/color][/center]