My friend just downloaded LOTRO to play with me but when he is on the launcher and clicks server and play it ques him? and then gives "Failed to queue for server (0x80004005)"

Why is this happening? for a day now and is there a way to fix it? also why is he getting qued? im not put in a que anytime i try to join a server, he has tried both steam install and instant play install and both say the same...