F2P account has expansiona and VIP doesn't
I had the same thing happen. I use the f2P account to just test out different classes and see if I want to play another character. I have a VIP account and it is a Lifetime account from the Beta days. The order system doesnt give an option as to which account it should apply and the VIP account was the one I log into. I haven't been on the F2P account for almost a year before I logged in today to see if the HD expansion showed up there as it never showed in the VIP account.
I have tried calling but all lines are down at support numbers, so I have sent a support email instead. Hope that this doesn't stay this way as this will really mess up our podcast and review of the game when the time comes out.
“I can avoid being seen if I wish, but to disappear entirely, that is a rare gift.”