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  1. #1
    Join Date
    Aug 2012
    Location
    The Shire
    Posts
    85

    Unhappy Lottery winnings missing?

    I took part in "The lottery of the One of Five" that ended yesterday.

    According to the lottery page some of my characters have actually won. *yay free fireworks*

    So I've logged in with all characters that have won the lottery on Laurelin and Windfola. However I can't seem to find the winnings anywhere...

    I assume they are supposed to be sent throught the ingame mail, like they we're used to with the old lottery system.

    Anyone else experiencing this problem?

    Is there maybe a delay with the winnings being sent?

  2. #2
    I got mine, if you haven't seen them in the mail log a support ticket

  3. #3
    Join Date
    Aug 2012
    Location
    The Shire
    Posts
    85
    Thank you for your reply Apwaddington!

    I guess I must be in bad luck and I fear filing a ticket will do me no good!

    The known issues post made by Sapience starts with:

    A word about Lottery Support
    Please do not contact GMs, Tech support, or customer service if you experience an issue with the lottery. They will be unable to assist you with any lottery related issues. Items lost, misdirected or sent to ineligible characters cannot be replaced, restored, or moved to other characters.

    So I hope Sapience can add missing lottery winnings to the list of known issues soonish!

    It's not that I want my missing winnings. I'm just wondering if this means all future lottery winnings will go missing...

    I'd better keep my fingers crossed and see what happens with today's lottery!

  4. #4
    Sapience is offline Former Community Manager & Harbinger of Soon
    Join Date
    Aug 2008
    Posts
    9,519
    Quote Originally Posted by apwaddington View Post
    I got mine, if you haven't seen them in the mail log a support ticket
    Never log a support ticket as it will simply be closed. Support cannot assist with lottery issues. They never have been able to and we cannot replace lost, missing, or misdrected lottery winnings.

    Sorry guys, that's one thing that hasn't changed.

  5. #5
    Join Date
    Feb 2007
    Location
    Tennessee
    Posts
    2,280
    Quote Originally Posted by Elwenwing View Post
    I took part in "The lottery of the One of Five" that ended yesterday.

    Wasn't the One of Five lottery on May the 1st?

  6. #6
    WBS's Avatar
    WBS is offline Weatherstock Wayfarer
    Destroyer of Worlds
    Join Date
    Jun 2011
    Posts
    1,675
    Quote Originally Posted by EmyrSelyf View Post
    Wasn't the One of Five lottery on May the 1st?
    It was indeed, which explains why you don't have anything in your mail, Elwenwing.
    How to get help on the Tech Forums and how to contact Turbine

    Please reply to the topic or PM me if a solution I posted works for you: The more data I can gather the better I can help.

  7. #7
    Quote Originally Posted by Sapience View Post
    Never log a support ticket as it will simply be closed. Support cannot assist with lottery issues. They never have been able to and we cannot replace lost, missing, or misdrected lottery winnings.

    Sorry guys, that's one thing that hasn't changed.
    Look at that, you learn something new everyday

    Thanks for that Sapience

  8. #8
    Join Date
    Sep 2010
    Location
    Location: Location:
    Posts
    455
    heh, figures i'd win the beta test but the actual stuff? nah, not to much. at least that hasn't changed.


    oh well, time to keep on trying......
    The Lover®: So suave. So cool. So debonair. So smooth.

    This is CYAN. This is TEAL. Know the difference.

 

 

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