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  1. #1

    in-game store not loading

    I am a free player, I want to spend my turbine points. The browser just sits black. I play on a Mac. Is there any other way to upgrade or spent my points. I looked around on the website outside of the game, but unsuccessfully.

  2. #2
    Join Date
    Dec 2010
    Location
    Sweden
    Posts
    3,320
    Potentially something for the Mac user part of the site, easier for some know-how anyway =)

  3. #3
    Join Date
    Feb 2011
    Posts
    579
    I have moved this thread to the Mac Technical Support forums from the Account Support forums. Please submit a ticket to Technical Support via support.turbine.com regarding this issue.

  4. #4
    Join Date
    Feb 2007
    Location
    Philadelphia, PA
    Posts
    2,693
    Quote Originally Posted by aamitchell33 View Post
    I am a free player, I want to spend my turbine points. The browser just sits black. I play on a Mac. Is there any other way to upgrade or spent my points. I looked around on the website outside of the game, but unsuccessfully.
    I see this is an old post...

    Did you submit a ticket as suggested? Did you get it resolved?

    Are you using the Mac Client or a WINE based solution (like CrossOver)?

    I am not aware of any issues with the Mac Client and the LOTRO Store. Similarly, I use CrossOver (now version 12.5) and have not seen any problems.

    What Version of OSX are you using? What kind of a system? (iMac/MacBook Pro/MacBook Air/etc.) and which model.
    What graphics card do you have?

    To answer these questions: under the Apple Menu... Select "About this Mac" -- click "more info" -- if you are running 10.8.4, the info from the first screen should be enough (your serial number is not needed)

    My system:

    27 inch diagonal iMac Intel (mid 2010)
    Model: iMac11,3
    Processor: 2.93 GHz Intel Core i7
    Memory: 8 GB 1333 MHz DDR3
    Graphics: ATI Radeon HD 5750 1024 MB
    Display: 27-inch (2560 x 1440)
    Software: Mac OS X Mountain Lion OS X 10.8.4
    Bill Magill Mac Player
    (OTG)
    Val - Man Minstrel (90)
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    Valamar - Dwarf Hunter (105)
    Valanne - Beorning (90)
    Valdicta - Dwarf RK (105)
    Valhad - Elf LM (65)
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    Valwood - Dwarf RK (80)


    Valhunt - Dwarf Hunter (70)
    Valanne - Beorning (92)
    Ninth - Man Warden (65)

    "Laid back, not so serious, no drama.
    All about the fun!"


 

 

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