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  1. #51
    Sapience is offline Former Community Manager & Harbinger of Soon
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    You can share your views and opinions and I will very happily catalog them and file them and put them in front of the right people. But the reality is this is not going to change. I might be able to get the log in stretched to an hour (maybe), but the option to remain logged in is not coming back. You may as well tilt at windmills.

    That's not arrogant. It's not mean. It's the blunt, honest truth.

  2. #52
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    Quote Originally Posted by Sapience View Post
    You can share your views and opinions and I will very happily catalog them and file them and put them in front of the right people. But the reality is this is not going to change. I might be able to get the log in stretched to an hour (maybe), but the option to remain logged in is not coming back. You may as well tilt at windmills.

    That's not arrogant. It's not mean. It's the blunt, honest truth.
    An hour would not really change much. 24 hours might make it a bit less frustrating, but even then I'll probably still be logged in far less frequently. It does not help that logging in requires navigating to a new page, and then coming back, dragging out the log-in process.

    It's unfortunate that this policy is so stuck. I would personally love to hear from whoever higher up made this decision, and why they think it's such an important policy that there is no flexibility at all.
    [charsig=http://lotrosigs.level3.turbine.com/0b20c000000171132/01008/signature.png]undefined[/charsig]

  3. #53
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    Why don't you just unhook the forum logins from the in-game ones. That's ultimately what will be better protection for our identities and also a better experience on the forums.

  4. #54
    Sapience is offline Former Community Manager & Harbinger of Soon
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    Quote Originally Posted by ColorSpecs View Post
    Why don't you just unhook the forum logins from the in-game ones. That's ultimately what will be better protection for our identities and also a better experience on the forums.

    It would not accomplish what you're trying to accomplish. You'd then have unhooked logins that would still not be allowed to remain logged in.

  5. #55
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    I think that the only alternative is to recognise reality and cease to post. (Did I hear cheers in the background? )

    If many follow the same path, I fear the community will suffer.
    TANSTAAFL

  6. #56
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    Quote Originally Posted by Sapience View Post
    It would not accomplish what you're trying to accomplish. You'd then have unhooked logins that would still not be allowed to remain logged in.
    If the reason you are creating the autolog out is to secure our personal information because of its tie to our login, does it not make sense to untether the two, thereby obviating the need for an autolog-out because our personal information would then be no longer connected?

  7. #57
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    Can you at least remove the "autocomplete=off" from the login form so that I can make the choice about whether or not I want my browser to remember my password?

    (this message is apparently too short...so I need to pad it with these extra character and pray it is now long enough or I will lose my entire message again)

  8. #58
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    Quote Originally Posted by OptimShi View Post
    Can you at least remove the "autocomplete=off" from the login form so that I can make the choice about whether or not I want my browser to remember my password?

    (this message is apparently too short...so I need to pad it with these extra character and pray it is now long enough or I will lose my entire message again)
    Khafar has posted a thread on how to get your browser to remember your login credentials here. Hope that helps!
    [CENTER][IMG]http://i1204.photobucket.com/albums/bb412/lcainsa/LOTRO/newcustomsig_zpsa3ba3eae.jpg[/IMG][/CENTER]

  9. #59
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    Escaping Mizzery, one tart at a time.
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    Another option short of having to remember/type your password every time.

    From the DDO side, someone wrote up a short Java script to edit into your shortcut.

    ... *pauses to find original DDO forum thread. Fails* ...

    This should work here. I just made a new shortcut and tested successfully.

    Code:
    javascript:(function(){ var L='https://www.lotro.com/en/auth/login'; if(location!=L)location=L; else{ login.identity.value="<username>"; login.secret.value="<password>"; HTMLFormElement.prototype.submit.call(login); }})();
    Usage:
    Edit the shortcut you use to access forums. [..or make a new shortcut until you make sure the shortcut you edit works right.]

    Paste the code into the target box after adding in your actual username and password in the appropriate spots of the code. [obviously ONLY use this if you're the only one using your computer.]

    Then you click the shortcut once to bring up the forum log in page, and again to fill in the info and log in.

    Saves some typing.





    ...
    Last edited by Devolved; Aug 07 2013 at 05:54 PM.

    Brandy: Cupcakes of Doom.
    Landro: Trueheart Companions.

  10. #60
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    I can't help but think sometimes, that someone really is trying to kill interest in this game.
    Since Rise of Isengard, I've gotten the feeling that this game wants to die. Too many things have gone bad, crashes, bad gameplay, etc. I get the feeling we're being driven off. Hopefully thankful when it dies.

  11. #61
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    Jun 2011
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    Come on, guys. Deducting stuff like "Turbine want to rid off players" from this one "feature" is a little bit wild, isn't it? Nobody of us knows how many tickets Turbine's support was solving about the stolen accounts via forum before, for example. This login method may improve things with these cases. There is very clear that current login method will remain as is and there is probably a good reason for it. As I mentioned above, it just be good to solve features like lotteries that forces to log in case you just want to take a look if there is some. Nothing else forces you to get logged in, unless you want to write some post or check PMs.
    ~ [url=http://daleshadows.eu]Dale Shadows[/url] CZ/SK kinship ~

  12. #62
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    Quote Originally Posted by Mr.Hidden View Post
    Come on, guys. Deducting stuff like "Turbine want to rid off players" from this one "feature" is a little bit wild, isn't it? Nobody of us knows how many tickets Turbine's support was solving about the stolen accounts via forum before, for example. This login method may improve things with these cases. There is very clear that current login method will remain as is and there is probably a good reason for it. As I mentioned above, it just be good to solve features like lotteries that forces to log in case you just want to take a look if there is some. Nothing else forces you to get logged in, unless you want to write some post or check PMs.
    It's just Turbine being Turbine again, Situation Nornal, All F'd Up! It's the typical "We have decided that for your benefit we will make your life that much more difficult despite the fact we know that the reason we say we are doing it is transparently false as what we have done doesn't actually help achieve this at all. But hey, we can and you can't stop us, so Bog Off and learn to live with it!"

    As with everything else, just weigh it on the scales and when the #### reaches critical mass, quit and find another game to play.

  13. #63
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    Prague, CZ
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    As I don't like this forum login solution too, I can live with it. I don't think someone in Turbine just woke up some day and told: "Hey, look! How a shiny day! We will make things worse for our players with no reason, it will be fun!"
    It just doesn't make sense, there is always some serious reason behind unpopular steps. And we do not see all the internal stuff to judge the decisions made by Turbine objectively.
    ~ [url=http://daleshadows.eu]Dale Shadows[/url] CZ/SK kinship ~

  14. #64
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    Fremont, CA
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    Quote Originally Posted by Sapience View Post
    You can share your views and opinions and I will very happily catalog them and file them and put them in front of the right people. But the reality is this is not going to change. I might be able to get the log in stretched to an hour (maybe), but the option to remain logged in is not coming back. You may as well tilt at windmills.

    That's not arrogant. It's not mean. It's the blunt, honest truth.
    I could care less about the option to stay logged in, but I really don't appreciate Turbine blocking my ability to auto-complete fields making me have to retype it all the time.

    I am an adult and Turbine is not my mommy.

  15. #65
    Quote Originally Posted by Sapience View Post
    You can share your views and opinions and I will very happily catalog them and file them and put them in front of the right people. But the reality is this is not going to change. I might be able to get the log in stretched to an hour (maybe), but the option to remain logged in is not coming back. You may as well tilt at windmills.

    That's not arrogant. It's not mean. It's the blunt, honest truth.
    Refusing to change your mind no matter what comes up is the height of arrogance and stupidity in life. Intelligent people are willing to change their views.
    Edited due to violations of the community guidelines.

  16. #66
    Sapience is offline Former Community Manager & Harbinger of Soon
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    Quote Originally Posted by avengingbananaslug View Post
    Refusing to change your mind no matter what comes up is the height of arrogance and stupidity in life. Intelligent people are willing to change their views.
    1 I report the news I don't make it.
    2 Multiple violations of the community guidelines in one post is the wrong way to try and make a point.

  17. #67
    Quote Originally Posted by zzbusch2 View Post
    I can't help but think sometimes, that someone really is trying to kill interest in this game.
    Since Rise of Isengard, I've gotten the feeling that this game wants to die. Too many things have gone bad, crashes, bad gameplay, etc. I get the feeling we're being driven off. Hopefully thankful when it dies.
    I think some here have there tin foil hats on waaaaaaaaaaay too tight.

  18. #68
    Quote Originally Posted by Sapience View Post
    Considering how loudly some complained about security issues, it's interesting to see them now complain about security measures being implemented.
    It's almost like all the forum users aren't the same person...

    (unless there are actual, specific people who complained both ways, in which case please excuse my sarcasm)

  19. #69
    Quote Originally Posted by zzbusch2 View Post
    I can't help but think sometimes, that someone really is trying to kill interest in this game.
    Since Rise of Isengard, I've gotten the feeling that this game wants to die. Too many things have gone bad, crashes, bad gameplay, etc. I get the feeling we're being driven off. Hopefully thankful when it dies.
    They're doing the same to ddo, I don't think there is a malevolent plan to crash their two cash cows, I do think that the management has made a series of very very very questionable decisions over the past year and a half ish especially that may get the games closed though.

  20. #70
    Sapience is offline Former Community Manager & Harbinger of Soon
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    Quote Originally Posted by pantsparty View Post
    It's almost like all the forum users aren't the same person...

    (unless there are actual, specific people who complained both ways, in which case please excuse my sarcasm)
    Yes. Unless I was referring to specific individuals to prove a point.

    That said, All the angst really isn't going to help anyone or anything. Decisions are made and they are not mine to unmake and some are beyond the control or influence of my entire department. I know which fights I can win on behalf of the community and which I cannot.

  21. #71
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    Quote Originally Posted by Sapience View Post
    Considering how loudly some complained about security issues, it's interesting to see them now complain about security measures being implemented.
    We were complaining about two things:


    1. Random logouts were hugely irritating, and made the next issue worse.
    2. Turbine had significant security lapses: transmitting account name and password in the clear on every forum login, sharing game credentials with forum credentials, the security breach and the mishandling of player communications afterwards, etc.

    In other words, we were complaining about security shortcomings on your side, not about the choices we had for security (or not) on our side. And instead of solving certain of those issues, you've now made the website more obnoxious in the name of "security", and have taken our choices away. What company solves a problem with random logouts by replacing them with regular, forced logouts on a much shorter interval than the random ones were? Seriously. I just have to *boggle* over that one.

    This is not an online banking site. It's a game. If you offer more security, great! But let us choose what level we want. If you were to make us all use 16-character (or longer) "strong" passwords, and change them every 3 months, that would make things more secure. If you were to require that we all use secondary devices to receive one-time authentication codes before each login, we'd be even more secure. But you'd better believe you'd get blasted for both of those (because they were mandatory, not because they existed), and you'd have it coming.

    "Voice of the Customer" is pretty important in a service, and you've been hearing it quite consistently this past week - even from a lot of your biggest fans. If a security feature is obnoxious, we want a way to opt out of it. So please tell the web team to listen to what their customers are actually saying, and give us our options back.

    Khafar
    Last edited by Khafar; Aug 07 2013 at 10:20 PM.

  22. #72
    Sapience is offline Former Community Manager & Harbinger of Soon
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    Quote Originally Posted by Khafar View Post
    We were complaining about two things:


    1. Random logouts were hugely irritating, and made the next issue worse.
    2. Turbine had significant security lapses: transmitting account name and password in the clear on every forum login, sharing game credentials with forum credentials, the security breach and the mishandling of player communications afterwards, etc.

    In other words, we were complaining about security shortcomings on your side, not about the choices we had for security (or not) on our side. And instead of solving certain of those issues, you've now made the website more obnoxious in the name of "security", and have taken our choices away. What company solves a problem with random logouts by replacing them with regular, forced logouts on a much shorter interval than the random ones were? Seriously. I just have to *boggle* over that one.

    This is not an online banking site. It's a game. If you offer more security, great! But let us choose what level we want. If you were to make us all use 16-character (or longer) "strong" passwords, and change them every 3 months, that would make things more secure. If you were to require that we all use secondary devices to receive one-time authentication codes before each login, we'd be even more secure. But you'd better believe you'd get blasted for both of those, and you'd have it coming.

    "Voice of the Customer" is pretty important in a service, and you've been hearing it quite consistently this past week - even from a lot of your biggest fans. If a security feature is obnoxious, we want a way to opt out of it. So please tell the web team to listen to what their customers are actually saying, and give us our options back.

    Khafar
    The web team is technically in my department.Keep that in mind and reread what I said.

  23. #73
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    Quote Originally Posted by Sapience View Post
    The web team is technically in my department.Keep that in mind and reread what I said.
    Well, then please tell your pointy-haired boss that he or she should listen to your customers and make better choices. Run a poll if you want - I'm quite confident it will show an overwhelming consensus among forum users that you guys stop logging us off after a mere 45 minutes of inactivity. Not 1 hour either. 12, maybe. And if there's some compelling technical reason why you have to, we'd like to hear that, not "corporate edicts from on high".

    Khafar

  24. #74
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    Quote Originally Posted by ColorSpecs View Post
    Why don't you just unhook the forum logins from the in-game ones. That's ultimately what will be better protection for our identities and also a better experience on the forums.

    Quote Originally Posted by Sapience View Post
    It would not accomplish what you're trying to accomplish. You'd then have unhooked logins that would still not be allowed to remain logged in.
    I, for one, would love the added security of unhooked logins. It astounded me when I migrated from Codies and I was asked to create a forum login (and I did!) to be advised when I attempted to login to the Turbine LOTRO forums for the first time that I need to use my game login *sigh*

    I will say this, of the games I play(ed) most have the unhooked option for forum login and one even had a separate logins for the account, the game and forum.

  25. #75

    Unhappy

    i was under the impression that the login issues was fixed. i have been trying for the past hour to login to my toons on elendimir and as soon as my toons actually logon, i am booted out of the game. this has happened 5 times in a row. i shall try again...sigh.

 

 
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