When in doubt call them. There maybe some other reason for your problems and it's a lot faster. Some players have reported you can Skype them for free if you are outside the US.
The new forums are reportedly going to be much more reliable than the current ones. We will see SOON(tm) as the current eta is sometime after July 4.
For Account Management Phone Support please call 855-WBGAMES or 781-407-4020.
English Support is available Sunday - Saturday from 10:00 am to 7:00 PM Eastern
Whoever says “I” creates the “you.” Such is the trap of every conscience. The “I” signifies both solitude and rejection of solitude. Words name things and then replace them. Whoever says tomorrow, denies it. Tomorrow exists only for him who does not seek it. And yesterday? Yesterday is Kolvillàg: a name to forget, a word already forgotten.
The Oath: A Novel by Elie Wiesel