Turbine simply has to implement a store and forward mechanism and an audit that compares Turbine data with what PlaySpan has stored in their data. PlaySpan being the company that Turbine hired to implement the Lotro Store and maintain our Turbine Point wallets.
There is a significant cost for both Turbine and PlaySpan. Turbine will have to pay for their own costs and any costs that PlaySpan has. It may not be economically feasible to do a robust implementation. Instead Turbine deals with the issue manually for any one that fills out a ticket. Those people that do not fill out tickets, they do not get their Turbine Points. Instead they have to buy these points with dollars.
My personal opinion as always. There is little economic incentive to spend the dollars for a reliable robust system. They are spending dollars to reduce revenue.
Unless stated otherwise, all content in this post is My Personal Opinion.