I've only done it once, but this is how you get to it...
Originally Posted by AarenC
Look up at the tabs Home, Guides, Store, etc. and you'll see the one for Support (I'm not being smart. There's more to it.). Click on that. You'll come to a screen that has Support on it. Above the word Support are more tags one of which says Online Support. Click that. That will send you to the FAQ page (I know. But I'm not done). Above the initials FAQ is a link for Support Center. Click that. Look down under the link for FAQ and you'll see another for Submit(ing) a Ticket. You're on your own after that cuz I think I tried to put one in before but I don't remember. All I know is that every time after the ingame MOTD is a message with an error saying something about not being able to do something with my submitted ticket. Coulda been that when I came back my toon was stuck in the wall that didn't use to be there somewhere in Prancing Pony.
Oh while we're on the subject of the launcher. My launcher keeps sending me to the wrong server: Withywindle. I don't have any toons on that server, but even though I check the Firefoot preset, it still sends me to Withywindle. Then when I exit out (cuz you can't just back up and pick another server, you have to come Alllll the way back out and start over, but don't try to make that better. Games tend to only mess something else up when they try to improve something else...ugh babbling. sorry.) it sets the preset to Withywindle. I'm not sure if that's cuz I had to redownload the game cuz the launcher stopped working period, but it's not once but every time I log in now.
Shilalah 36 Min/App Wood/Expert Weapons/Master Prosp
Qaela 31 Hunt/Expert Metal/Artisan Tail/Artisan Prosp
Taezya 24 Capt/Artisan Wood/Master Forest/Westfold Farmer