If you die in a red zone release or revive, you will always be sent back to your racial starting location. There is a bug in the game software where you are being informed about what is going to happen.
As far the Game Master response, the Game Masters know very little about how the game software works. The Game Masters do not keep track of bugs in the game software. Bugs are handled by the Quality Assurance organization. Game Masters are not permitted to answer questions about the operation of the game software.
Turbine's Game Masters seem to use a system that reminds me a lot of what I encountered in Germany. "That which is not expressily permited is forbidden: Or other words, unless you have a permit you can't do it. There is no need to put up things like "Do not walk on the grass" signs. Instead you put "Grass walking permitted here" signs. I am sure native Germans get taught the universal permits and forbidden as they grow from child to adult. As American in Germany, I was always violating the forbidden rules. Some of them when I was fussed at made sense like stop cutting into the empty bike lanes when you are walking Yula.
I suspect the default anxwers are "Ask on the Forums" or "Write a bug report" unless this specific situation is covered in current manual providing by management. There is always a lot of pressure customer service people to process as many tickets as possible in an hour. To get hold time down. Spend as little time as possible with each customer especially when there is nothing that you can do for them.
Unless stated otherwise, all content in this post is My Personal Opinion.