Having said this, however, there are ways to improve your internal processes to produce better quality results. BMC sells a solution called AppSight Problem Resolution System. CA Technologies sells Service Virtualization to allow you to heavily compress the SDLC while at the same time reducing the number of defects present. And, of course, Wily Introscope is an excellent APM solution that will probably predictive capabilities to allow you to be proactive in reducing production issues especially around application performance.
Send me an email to the address on my Turbine account if you want to chat about this at all.