I've run into this problem a lot when traveling. I have a tone generator. I small box that I hold up to the mike. I press buttons to make the US specific Dual Tone Multi Frequency (DTMF) tones that USA systems expect. Some people can sing these tones.
Without one of these capabilities, you will have to hold the line. Hope that the system will eventually roll you to a human because you did not enter any numbers. At least in the USA, there are till people with rotary phones. Their phones can not sing (make DTMF) tones. None of these systems support pulse dialing or hook flashes.
You could try (617-)776-2913. That should be the main number for Turbine. Ask the operator to transfer you to Lotro Customer Service without going thru the automated system. Unfortunately when making this kind of request, it is difficult to get the operator to understand why you need to bypass the automated system. Typically it is against corprorate policy. The operator may not know the correct number. It may not the corporate phone list. It is buried inside the automated system.
A lot times when I have been traveling. Called the main number. I get transferred to the 800 (free number which sometimes can not be called outside the USA because they do not accept calls from the entire world) and get dropped again. Or hung with a system that requires numbers to be entered or the system disconnects you.
Last edited by Yula_the_Mighty; Mar 12 2013 at 11:50 AM.
Unless stated otherwise, all content in this post is My Personal Opinion.